Hi, I’m
Stephen Lethers
Winter Haven,FL
Summary
Versatile professional with extensive experience in Program Management, Learning and Development, and Quality Management, delivering impactful solutions across diverse industries. Skilled in managing large-scale programs, designing global learning initiatives, and driving continuous improvement through data-driven quality systems. Adept at leading cross-functional teams, aligning strategies with organizational goals, and fostering a culture of excellence and innovation. Passionate about optimizing processes, enhancing employee development, and achieving measurable business outcomes.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
23
years of professional experience
Work History
AMAZON
Program Manager
06.2019 - Current
Job overview
- Results-driven Program Manager with a proven track record of delivering large-scale initiatives that optimize operations, enhance customer experience, and drive measurable business impact
- Skilled in cross-functional collaboration, data-driven decision-making, and leading complex projects in fast-paced environments
- Experienced in scaling programs, managing stakeholders, and aligning goals to organizational priorities
- Adept at leveraging analytical insights and innovative solutions to meet KPIs and exceed expectations
- Passionate about fostering a culture of continuous improvement and delivering high-quality outcomes
AMAZON
Learning and Development Specialist
05.2016 - 06.2019
Job overview
- Dynamic Global Learning Specialist with extensive experience designing, implementing, and scaling innovative learning and development programs across diverse geographies
- Skilled in analyzing training needs, creating engaging content, and leveraging data-driven insights to enhance employee performance and retention
- Proven ability to collaborate with cross-functional teams and stakeholders to align learning initiatives with business objectives
- Adept at fostering inclusive learning environments and delivering impactful solutions in fast-paced, global organizations
- Passionate about driving growth through continuous education and upskilling strategies
AMAZON
Operations Manager
08.2014 - 05.2016
Job overview
- Results-oriented Operations Manager with a proven track record of optimizing processes, driving efficiency, and leading high-performing teams in fast-paced, dynamic environments
- Skilled in strategic planning, process improvement, and leveraging data to make informed decisions that align with organizational goals
- Experienced in managing end-to-end operations, meeting critical KPIs, and ensuring exceptional customer satisfaction
- Adept at fostering a culture of accountability, safety, and continuous improvement to deliver scalable and sustainable results
Paul Davis Restoration
Construction Manager
07.2008 - 08.2014
Job overview
- Experienced Construction Manager with a strong background in managing residential and commercial restoration projects from initial assessment to final completion
- Skilled in coordinating with clients, subcontractors, and insurance adjusters to ensure projects are delivered on time, within budget, and to the highest quality standards
- Proven expertise in estimating, scheduling, and overseeing complex rebuilds, while maintaining compliance with safety and regulatory requirements
- Dedicated to providing exceptional customer service and restoring properties with integrity and excellence
Kenworth Trucking Company
Quality Manager
05.2002 - 07.2008
Job overview
- Detail-oriented Quality Manager with extensive experience in ensuring manufacturing excellence and process optimization in the automotive industry
- Skilled in implementing quality management systems (QMS), driving continuous improvement initiatives, and adhering to ISO and regulatory standards
- Proven ability to lead cross-functional teams, analyze performance data, and resolve complex quality challenges to enhance product reliability and customer satisfaction
- Adept at fostering a culture of quality and operational efficiency to support business goals in high-paced manufacturing environments
Education
University of Rio Grande
Bachelor of Science from Business Management
01.2007
University Overview
BSBM
Skills
- Strategic Program Development and Execution
- Learning and Development Program Design
- Cross-Functional Team Leadership
- Process Improvement and Standardization
- Stakeholder Engagement and Communication
- Data-Driven Decision Making and Analysis
- Change Management and Organizational Development
- Global Training Implementation and Facilitation
- Metrics and KPI Tracking for Performance Optimization
- Strategic planning
Timeline
Program Manager
AMAZON
06.2019 - Current
Learning and Development Specialist
AMAZON
05.2016 - 06.2019
Operations Manager
AMAZON
08.2014 - 05.2016
Construction Manager
Paul Davis Restoration
07.2008 - 08.2014
Quality Manager
Kenworth Trucking Company
05.2002 - 07.2008
University of Rio Grande
Bachelor of Science from Business Management
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