Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Hicks

Anaheim,United States

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

85c Bakery Cafe
Brea
02.2024 - Current
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Created detailed reports on customer feedback for management review.
  • Coordinated logistics and supply chain operations, ensuring timely delivery of products and services.

Title Clerk

California Motors Direct
Santa Ana
11.2022 - 08.2023
  • Managed wholesales - Proved successful working within tight deadlines and fast-paced atmosphere
  • Processed checks and finalized titles
  • Received & filed documents
  • Maintained records for company projects.

Manager

Palm Beach Tan
Costa Mesa
01.2022 - 11.2022
  • Kept detailed records of daily progress to identify and correct areas needing improvement
  • Established team priorities, maintained schedules and monitored performance
  • Maintained clean, neat, and operational facility
  • Increased sales.

Assistant Manager

EOS Fitness
Santa Ana
03.2019 - 01.2022
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Received and processed stock into inventory
  • Assisted in organizing and overseeing facility.

Sales Associate

Palm Beach Tan
Orange
09.2018 - 04.2019
  • Maintained sales quotas - Highly competitive sale environment
  • Assisted customers with equipment and products.

Customer Service Representative

Golds Gym
Anaheim
06.2017 - 09.2018
  • Operated facility: direct calls & customers
  • Collected and authorized payments of guests.

Sales Associate

Lids
Orange
08.2016 - 06.2017
  • Assisted customers locate products in store and online
  • Shipped out products to meet orders.

Sales Associate

Lady Foot Locker
Brea
04.2015 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Managed efficient cash register operations.

Education

Associates - Administration of Justice

Fullerton College
Fullerton
06.2019

High School Dipolma -

Katella High School
Anaheim
06.2014

Bachelors of Arts - Criminal Justice

Cal State Fullerton
Fullerton

Skills

  • Punctual and Reliable Data Entry
  • Multitasking Abilities
  • Organization
  • Customer Service
  • Planning and Coordination
  • Technical Troubleshooting

Certification

  • LA Brows: Brow Lamination, 12/2020
  • Fullerton College: Phi Theta Kappa Life Member/Honors, 08/2016

Timeline

Customer Support Specialist

85c Bakery Cafe
02.2024 - Current

Title Clerk

California Motors Direct
11.2022 - 08.2023

Manager

Palm Beach Tan
01.2022 - 11.2022

Assistant Manager

EOS Fitness
03.2019 - 01.2022

Sales Associate

Palm Beach Tan
09.2018 - 04.2019

Customer Service Representative

Golds Gym
06.2017 - 09.2018

Sales Associate

Lids
08.2016 - 06.2017

Sales Associate

Lady Foot Locker
04.2015 - 01.2016

Associates - Administration of Justice

Fullerton College

High School Dipolma -

Katella High School

Bachelors of Arts - Criminal Justice

Cal State Fullerton

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Taylor Hicks