STEPHEN J. LOPEZ

Managed and prioritized the dispatch of merchandisers to accounts with issues or concerns.
I communicated with the executive team, including district supervisors and general managers.
Analyzed service times for various accounts to enhance efficiency and satisfaction.
Created schedules and delivery counts using Microsoft and Google applications to improve team productivity.

• Developed relationships with customers by providing excellent customer service.
• Relayed work orders, messages or information using telephones or two-way radios.
• Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.

• Established plans to address productivity, operational performance and staff retention and satisfaction.
• Managed day-to-day operations of organization including staff management, scheduling, customer service.
• Supported CEO with operational insights and strategic decision-making.
• Built relationships with industry leaders both internally and externally to create new opportunities for growth.
• Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
• Implemented innovative solutions to improve overall productivity levels within the organization.
• Developed and implemented strategic plans to achieve organizational objectives.

• Maintained accurate records of sales activity and generated reports for management review.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
• Developed and significantly grew assigned territory using strong engagement and marketing skills.

• Maintain accurate records of budgets and invoice processes
• Proficient at scheduling routes in a detail-oriented manner
• Analyzing multiple accounts service times and complaints
• Able to monitor many employees to verify service and accuracy
• Proficient at all Microsoft Application's & Google Applications
• Create trainings by measuring knowledge and observe transfer of knowledge from training
• Coordinate and track daily production times
• Strategize inventory processes and goals
• Maximize time and work in an efficient manner
• Initiative focuses on problem solving for customer satisfaction
• Leadership ability to train and conduct strategy implementation
• Attend, participate, and engage in trainings for personal and professional growth
• Handle unforeseen situations in a calm manner to maintain customer satisfaction
• Communicate clear expectations with my team
• Communicate with other corporate management teams regarding request and completion dates
• Perform general HR Functions
• Manage employee's records, information, & files to keep files organized at all times
• Training & Development skills to support positive work behavior