Stephen Lopez

Assistant General Manager

Del Taco Inc.

12.2016 - 06.2023

Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance.
Resolved problems promptly to elevate customer approval.
Managed team schedule with eye for coverage needs and individual strengths.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Created and maintained safe and secure work environments for employees.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Analyzed customer feedback and implemented strategies to improve customer experience.
Trained new employees on proper protocols and customer service standards.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assisted in recruiting, hiring and training of team members.