Stephen Lukens
Woodstock,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Bartender
The Garden Room
03.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
Server
Anchor Bar
09.2020 - 03.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Processed orders and sent to kitchen employees for preparation.
Assistant General Manager
Southern Proper Hospitality
08.2018 - 09.2020
- Handled cash accurately and prepared deposits.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Manager
Keegans Irish Pub
09.2016 - 08.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Program Director
Pro Martial Arts
05.2014 - 09.2016
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Negotiated and managed contracts to secure new clients.
Education
High School Diploma -
Woodstock High School
Woodstock, GA05.2012
Skills
- Financial Administration
- Energetic and Outgoing
- Inventory
- Staff Management
- New Hire Training
- Supply and Inventory Maintenance
- Sales Expertise
- Clear and Effective Communication
- Food Sales and Promotion
Timeline
Bartender
The Garden Room
03.2021 - Current
Server
Anchor Bar
09.2020 - 03.2021
Assistant General Manager
Southern Proper Hospitality
08.2018 - 09.2020
Manager
Keegans Irish Pub
09.2016 - 08.2018
Program Director
Pro Martial Arts
05.2014 - 09.2016
High School Diploma -
Woodstock High School
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