Stephen Lyles
Wake Forest,NC
Summary
Seasoned professional with 14+ years of experience in customer service, operations management, and team leadership. Proven track record in driving operational excellence, enhancing customer satisfaction, and fostering professional growth within teams. Seeking a Customer Service Supervisor role to leverage expertise in staff training, quality assurance, and process optimization to deliver superior customer experiences.
Overview
16
16
years of professional experience
Work History
Substitute Teacher
Community Staffing Agency
Newark, DE
02.2024 - 06.2024
- Facilitated interactive and student-centered learning experiences in English, Mathematics, Social Studies, and Science
- Implemented Eureka Math applications, enhancing student comprehension and practical application of mathematical concepts
- Provided personalized support to address diverse academic needs, ensuring equitable learning opportunities for all students
Senior Coordinator/Supervisor
Capital One
Wilmington, DE
02.2017 - 02.2022
- Monitored call quality and enforced performance standards, implementing targeted training programs to drive improvements
- Designed and delivered comprehensive training sessions to enhance customer service skills and product knowledge
- Conducted performance evaluations, providing coaching and mentorship to maintain high service standards
- Spearheaded operational improvements and promoted adherence to best practices, fostering a collaborative and productive team culture
Office Services Manager
Compunell Software Group
01.2016 - 01.2017
- Oversaw adherence to organizational policies and service-level expectations, ensuring operational efficiency
- Directed the maintenance and upgrading of office equipment, improving functionality and reducing downtime
- Managed procurement processes, including budget tracking, vendor relations, and supply chain optimization
Career Services Recruiter
UEI Medical Institute
Morrow, GA
01.2008 - 01.2016
- Conducted candidate interviews and resume assessments to align talent with healthcare industry opportunities
- Negotiated employment terms and provided career counseling, building lasting relationships with candidates and employers
- Facilitated placement processes by ensuring seamless communication between stakeholders, resulting in high placement satisfaction rates
Education
Bachelor of Science - Business Administration
Walden University
Skills
- Leadership & Team Development
- Customer Service Excellence
- Staff Training & Coaching
- Operational Process Improvement
- Conflict Resolution
- Customer Relationship Management (CRM) Software
- Microsoft Office Suite & Adobe Acrobat
- Database Management
- Time Management & Prioritization
Accomplishments
- Led a team of 20+ customer service professionals at Capital One, achieving a 15% improvement in customer satisfaction scores.
- Successfully implemented training programs that reduced call handling times by 10% and enhanced service accuracy.
- Managed procurement budgets exceeding $500K annually while maintaining cost savings at Compunell Software Group.
- Placed over 1,000 medical professionals in positions aligning with their skills and career goals at UEI Medical Institute.
References
Available upon request.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementPersonal development programsWork-life balanceHealthcare benefits401k matchWork from home optionCompany CultureStock Options / Equity / Profit SharingPaid time offWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Substitute Teacher
Community Staffing Agency
02.2024 - 06.2024
Senior Coordinator/Supervisor
Capital One
02.2017 - 02.2022
Office Services Manager
Compunell Software Group
01.2016 - 01.2017
Career Services Recruiter
UEI Medical Institute
01.2008 - 01.2016
Bachelor of Science - Business Administration
Walden University
Similar Profiles
Stephen LylesStephen Lyles
Substitute Teacher at Community Staffing AgencySubstitute Teacher at Community Staffing Agency
Natasha NottinghamNatasha Nottingham
Human Resources Manager/Executive Assistant at OCSA Our Community Staffing AgencyHuman Resources Manager/Executive Assistant at OCSA Our Community Staffing Agency
LEENA CRANNEYLEENA CRANNEY
Events Supervisor/Onsite Events Coordinator at Super Agent Agency (Events Staffing Agency)Events Supervisor/Onsite Events Coordinator at Super Agent Agency (Events Staffing Agency)