Stephen Lyte
Sherwood,AR
Summary
Strong leadership and team management abilities. Excellent communication and interpersonal skills. Solid understanding of retail operations, including inventory management, merchandising, and sales techniques.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Lowe's Home Improvement.
10.2021 - Current
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained 4-20 employees on overall company and department specific policies and procedures.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
General Manager
Razor Vapes, LLC
02.2013 - 10.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Store Manager
Guitar Center
08.2011 - 12.2012
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
Associate Of Business Administration - Business Management
Rowan College At Burlington County
Pemberton, NJSkills
- Customer Service
- Sales Strategies
- Issue Resolution
- Product and Service Sales
- Goals and Performance
- Staff Supervision
- Sales Techniques
- Coaching and Mentoring
Timeline
Assistant Store Manager
Lowe's Home Improvement.
10.2021 - Current
General Manager
Razor Vapes, LLC
02.2013 - 10.2021
Store Manager
Guitar Center
08.2011 - 12.2012
Associate Of Business Administration - Business Management
Rowan College At Burlington County
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