Stephen Macaluso
Zephyrhills,FL
Summary
Communications student at USF. Experience in sports production/marketing, customer service, event management, over the phone, face to face sales, and cold calling. Excels in helping and connecting with customers to ensure satisfaction and future business.
Overview
6
6
years of professional experience
Work History
Event Management Intern
USF Athletics
Tampa, FL
08.2024 - Current
- Organized and coordinated logistics for events; including field set up, managing away team and officials, communicating with press box, and engaging/interacting with fans.
- Gained valuable knowledge and insight into how sporting events at a collegiate level are executed and carried out.
- Attended multiple development sessions with directors and managers.
Inbound Sales Agent
College H.U.N.K.S Hauling Junk and Moving
Tampa, FL
04.2023 - 03.2024
- Converted over 200-300 calls a month into booked jobs.
- Utilized computer technology to handle high call volumes efficiently.
- Participated in team meetings to discuss best practices for providing excellent customer service.
- Processed payments accurately according to established procedures.
- Identified opportunities to upsell products and services based on customer needs.
Team City Member
Orlando City Soccer Club
Orlando, FL
01.2020 - 05.2023
- Gained beneficial experience and knowledge working for a professional sports organization.
- Worked closely with team marketing and production staff to ensure the fan experience at Orlando City games was as enjoyable as possible for up to 25,000 fans for over 30 home games each season.
- Specifically strived in Fan Zone execution, mascot escorting, field to booth communication, and talent liaison.
Operations Intern
D.S. Holdings/Greater USSSA Baseball
Orlando, FL
01.2019 - 06.2019
- Helped organize, prepare for, and coordinate weekly tournaments, along with helping contact coaches and make schedules for each week.
- Assisted in other areas of advertising and marketing for the company to help increase numbers in teams and participants.
- Helped with the planning and execution of another DS Holdings company called RussMatt Baseball, which is a college baseball tournament with over 150 schools competing annually.
- Helped in areas of social media, marketing, and game day staff.
Education
Bachelor of Arts - Communications
University of South Florida
Tampa, FL05-2025
AA -
Pasco Hernando State College
FL08.2023
Skills
- Eagle Scout
- President's Honors List recipient
- Oral communication skills
- Written communication skills
- Customer service
- Experienced in Sports Industry
- Quick learner
- Excels in team environment
References
- Geena Catalano, Manager, Events and Fan Engagement at Orlando City Soccer Club (no longer employed with OCSC), 407-508-9125
- Bradley Gonzalez, Sales Manager, CHHJ LLC, bradley.gonzalez@chhj.com
- Hanna Vernetti, Director of Event Management, USF Athletics, 850-499-6278
Timeline
Event Management Intern
USF Athletics
08.2024 - Current
Inbound Sales Agent
College H.U.N.K.S Hauling Junk and Moving
04.2023 - 03.2024
Team City Member
Orlando City Soccer Club
01.2020 - 05.2023
Operations Intern
D.S. Holdings/Greater USSSA Baseball
01.2019 - 06.2019
Bachelor of Arts - Communications
University of South Florida
AA -
Pasco Hernando State College
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