Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephen Macfadden

Meriden,Connecticut

Summary

Energetic, Strongly Motivated, Hardworking Individual with proven leadership skills and a strong focus on self-improvement. Experience working with a diverse patient base with extreme medical conditions. Excellent communication skills, ability to adapt to stressful conditions. Proven success in maintaining and staffing facilities as well as creating weekly schedules for employees. Responsible for maintaining a productive and efficient daily schedule for multiple providers while also breaking multiple financial records while in role. Superior customer service skills, always executed in a professional manner. Looking to enrich my experience and further advance my knowledge and expertise.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Manager

Aspen Dental
07.2020 - Current
  • I've mastered the role of Office Manager, where I am responsible for ordering and tracking dental prosthetics
  • Managing and maintaining an accurate and productive schedule for multiple providers
  • Consulting patients on financial and medical necessity of treatment and collecting payments
  • Submitting various ad-hoc reports regarding clinical and financial metrics and budgets
  • Corresponding closely with specialists regarding complex treatment plans
  • Working closely with insurance providers on the submission and resubmission of dental claims
  • Ordering and tracking necessary facility inventory
  • Maintaining punctual and accurate payroll
  • The interviewing and development of any new nonclinical staff members
  • My proven track record with training and developing teams in all the offices I have worked in has resulted in me training other Office Managers as well as Regional Managers for my own growth under my Territory Manager.
  • Maintained computer filing systems.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Addressed and remedied all patient or team member issues.
  • Oversaw accounting, budgeting, and financial reporting.
  • Developed policies and procedures for effective practice management.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

AGM (Assistant General Manager), Team Lead, Personal Trainer

Planet Fitness
01.2016 - 07.2020
  • Lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the facility's overall success
  • This involves overseeing the entire operation of the facility with the focus on providing a superior customer experience, establishing relationships within the community, developing a strong proactive team all while staying within the operational budget set for the facility
  • I am accountable for the successful management, administration, and daily operations of the facility.

Education

High School Diploma -

Ansonia High School
Ansonia, CT

Liberal arts and science with a focus on exercise and sports medicine -

Gateway Community College
New Haven, CT
03.2020

Skills

  • Detail oriented
  • Organized
  • Leadership
  • Critical Thinking
  • Flexibility
  • Data Entry
  • Customer Service
  • Calendar Management
  • Billing
  • Adaptability
  • Time management
  • Interpersonal Communication
  • Team Player
  • Computer Skills
  • Proficient use of MAC & PC
  • Microsoft office suite
  • ADP payroll software
  • Workday
  • EPMS (Treatment/insurance/Scheduling Software)
  • Operations Management
  • Expense Reporting
  • Office Management
  • Workforce Management
  • Team Supervision
  • Staff Hiring
  • Compliance Monitoring
  • Contract Administration
  • Inventory Control
  • Documentation Expertise
  • Scheduling
  • Clear Oral/Written Communication
  • Workflow Optimization
  • Conflict Management
  • Payroll and Budgeting
  • Training and Coaching
  • Budgetary Planning
  • Excellent Multi-Tasking Ability
  • Business Administration
  • Financial Tracking
  • EMR Software
  • Budget Control
  • Insurance Eligibility and Verification
  • Strong Work Ethic
  • Sound Judgment
  • Attention to Detail
  • Reception Management
  • Human Resources

Certification

  • A.E.D/ C.P.R Certified, 2023
  • Expert Rating Personal Trainer Certificate, 2018

Timeline

Office Manager

Aspen Dental
07.2020 - Current

AGM (Assistant General Manager), Team Lead, Personal Trainer

Planet Fitness
01.2016 - 07.2020

High School Diploma -

Ansonia High School

Liberal arts and science with a focus on exercise and sports medicine -

Gateway Community College

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Stephen Macfadden