Summary
Overview
Work History
Education
Skills
Certification
Timeline
PERSONAL VALUES
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Stephen MacKinnon

Manchester-by-the Sea,MA

Summary

Senior Manager/Executive Advisor with strong record of working alongside senior leadership to execute on initiatives, influence strategic decisions, and contribute meaningfully to the success of commercial operations. 100+ high-successful initiatives. Proactive, resourceful, and trusted consultant. Demonstrated ability to Partner closely with executive leaders to support strategic planning, project tracking, and execution of key initiatives. Prepare presentations, reports, and briefing materials for internal and external meetings. Serve as a liaison between executive leadership and stakeholders, ensuring clear communication and timely follow-up. Act on behalf of executive leaders. Lead special projects and cross-functional initiatives aligned with organizational goals. Support board preparation Monitor company culture and provide insights to executive leaders on challenges and opportunities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Pfizer
  • Company Overview: Largest drug maker in the world
  • Digital Transformation & Service Enablement in global R&D, Procurement, Sales, Marketing, and G&A operations. Y1 gains: 71% increase in operating efficiency, $25M operating savings, 45% ROI, and 98% stakeholder/end user satisfaction with implemented results. Projected total future savings: $12M Y2, $14M Y3. Note: Reduced original project timeline by five months and original project cost estimate by $500K utilizing Agile and other streamlining.
  • Technologies: Labviva, Capterra, Salesforce

AstraZeneca
  • Company Overview: 3rd largest drug maker in the world
  • Digital Transformation & Service Enablement in global Sales and Marketing operations. Y1 gains: 57% increase in operating efficiency, $25M operating savings, 50% ROI, and 98% stakeholder/end user satisfaction with implemented results. Projected total future savings: $22M Y2, $26 Y3. Note: Reduced original project timeline by six months and original project cost estimate by $420K utilizing Agile and other streamlining.
  • Technologies: Qlik, Salesforce

Daiichi Sankyo
  • Company Overview: 2nd largest Japanese drug maker
  • Digital Transformation & Service Enablement in global Compliance and Product Development operations. Y1 gains: 76% increase in operating efficiency, $12M operating savings, 56% ROI, and 98% stakeholder/end user satisfaction with implemented results. Projected total future savings: $15M Y2, $21M Y3. Note: Reduced original project timeline by seven months and original project cost estimate by $700K utilizing Agile and other streamlining.
  • Technologies: AssurX, Gravitas, TrialAssure

Orion Health
  • Company Overview: $150M SaaS provider for high-volume, high-speed transactions and data processing for health insurers.
  • Digital Transformation & Service Enablement in patient transaction processing and data management at 21 health plans. Average customer gains Y1: 71% increase in operating efficiency, $15M operating savings, 40% ROI, and 96% stakeholder and end user satisfaction with implemented results.

Zifo R&D
  • Company Overview: $90M enterprise systems consultancy and integrator serving small, medium and large pharmaceutical and biotechnology clients.
  • Digital Transformation & Service Enablement in R&D, Clinical Affairs, Product Testing, and Commercialization operations at 23 global clients. Average customer gains Y1: 71% increase in operating efficiency, $20M operating savings, 35% ROI, and 98% stakeholder and end user satisfaction with implemented results. Technologies: Capterra, Salesforce, SAP, Veeva

Foundation Medicine
  • Company Overview: $153M firm specializing in the development, manufacture, and sales of genomic profiling assays.
  • Digital Transformation & Service Enablement in oncology R&D, patient treatment services, and G&A operations. Y1 gains: 57% increase in operating efficiency, $16M in operating savings, 56% ROI, 100% stakeholder/end user satisfaction with implemented results. Projected total future savings: $11M Y2, $15M Y3. Note: Reduced original project timeline by six months and original project cost estimate by $420K utilizing Agile and other streamlining. Technologies: Coupa, Great Plains, Salesforce, SAP.

SMM Consulting
10.2019 - Current
  • Client: International pharmaceutical company
  • Digital Transformation & Service Enablement in global R&D and product commercialization units. Y1 gains: 68% increase in operating efficiency, $20M operating savings, 25% ROI, and 98% stakeholder/end user satisfaction with implemented results. Projected total future savings: $20M Y2, $25M Y3.
  • Technologies: Labviva, Capterra, AssurX, TrialAssure, Salesforce
  • Note: “Executive Support - Digital Transformation & Service Enablement” below refers to supporting executive leadership while overseeing cross-functional initiatives execution of process improvement and technology implementation. Technology: AI-powered, integrated infrastructure, applications, and data services that met or exceeded ROI targets.

Staff

Zuora
10.2018 - 09.2019
  • Company Overview: $400M leader in enterprise software, recognized in the Gartner Magic Quadrant for excellence in recurring billing solutions.
  • Digital Transformation & Service Enablement in quote-to-cash operations (payment, revenue recognition, reconciliation) at 20 Fortune 500 and mid-sized companies. Average client gains Y1: 62% increase in operating efficiency, $8M savings, 61% ROI, 98% user and stakeholder satisfaction with implemented results.

SMM Consulting
08.2013 - 09.2018
  • Technical Debt Remediation. Data platform consolidation, centralization, and interoperability optimization. Database and infrastructure security enhancements. Average Y1 results per engagement: $10M in operating savings, 83% increase in data processing automation, and 97% stakeholder/end user satisfaction with new state. Representative clients:
  • Multi-site hospital system.
  • Point-of-care data management software company’s client base.
  • Multi-billion-dollar industrial services company.
  • State public health agency.
  • Major national kidney dialysis treatment provider.
  • Major New England health insurer.

Education

MBA - Operations & Marketing

Babson College
Wellesley, MA

BA - English and Political Science

University of Massachusetts
Amherst, MA

Skills

  • Program Leadership & Governance
  • Service Innovation & Value Realization
  • Digital Transformation & Service Enablement
  • Stakeholder Engagement
  • Reporting
  • Performance & Quality Monitoring
  • Compliance
  • Operations (R&D, Marketing, Quality, Regulatory Affairs)
  • Business Process Optimization
  • Stakeholder Engagement, Reporting & Training
  • Serviceability Integration
  • Vendor & Supplier Management
  • Contract Negotiation & SLA Monitoring
  • Proactive Risk Management
  • ISO 13485
  • 21 CFR 820
  • GMP practices
  • Continuous Improvement
  • Team Development
  • PM tool & Template Standardization
  • Post-Project Review & Lessons Learned
  • Mentoring
  • Project Management Tools: Asana, Clarity, Confluence, Jira, MS Project, Miro, Planview, Rally, Smartsheet
  • Project Management Methodologies: Agile/SAFe Agile, ITIL, PRINCE2, Waterfall

Certification

PMP, CSM

Timeline

SMM Consulting
10.2019 - Current

Staff

Zuora
10.2018 - 09.2019

SMM Consulting
08.2013 - 09.2018

Pfizer

AstraZeneca

Daiichi Sankyo

Orion Health

Zifo R&D

Foundation Medicine

BA - English and Political Science

University of Massachusetts

MBA - Operations & Marketing

Babson College

PERSONAL VALUES

  • Trustability
  • Integrity
  • Bias for Action
  • Creativity
  • Nimbleness
  • Positivity
  • Humility
  • Resourcefulness
  • ‘Patient Persistence’
  • Honesty & Transparency
  • Detail Focus

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Stephen MacKinnon