Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Madigan

Bath

Summary

Dynamic and results-driven professional with extensive experience as a Shift Manager at McDonald's, excelling in team collaboration and problem-solving. Proven ability to enhance operational efficiency and customer satisfaction while adhering to safety protocols. Skilled in equipment operation and project management, consistently achieving store goals through strategic planning and effective communication.

Overview

19
19
years of professional experience

Work History

General Laborer

Self-employeed
04.2006 - Current
  • Operated various hand and power tools for diverse construction and landscaping projects.
  • Assisted in maintaining job site safety by adhering to established protocols and guidelines.
  • Coordinated material handling and transportation to ensure timely project completion.
  • Conducted routine inspections of tools and equipment to maintain operational readiness.
  • Collaborated with clients to understand project requirements and deliver satisfactory results.
  • Trained new laborers on safety practices, tool usage, and workflow efficiency.
  • Implemented organization systems for materials, enhancing site efficiency and reducing waste.
  • Resolved on-site challenges promptly to minimize disruptions and maintain project timelines.
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Completed tasks efficiently for timely project completion within set deadlines.

Shift Manager

McDonald's Restaurant
04.2015 - 07.2021
  • Assisted in daily operations by coordinating team schedules and ensuring coverage.
  • Learned safety protocols and best practices for maintaining a secure work environment.
  • Supported inventory management by organizing stock and assisting with order fulfillment.
  • Adapted quickly to new tasks and responsibilities, contributing to overall team efficiency.
  • Provided training for new team members on operational procedures and customer service standards.
  • Monitored equipment functionality and reported maintenance needs to ensure operational readiness.
  • Collaborated with team members to optimize workflow and improve service delivery.
  • Engaged with customers to address inquiries and enhance satisfaction through effective communication.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Optimized shift operations to meet and exceed sales targets without compromising on service quality.

Shipping and Receiving Clerk

Wal-Mart Store
04.2008 - 08.2011
  • Processed incoming shipments, ensuring accurate inventory levels and timely updates in the system.
  • Operated forklifts and pallet jacks for efficient movement of goods within the warehouse.
  • Inspected products for quality assurance, identifying defects and discrepancies prior to stocking.
  • Coordinated returns and exchanges, maintaining customer satisfaction through effective communication.

Education

High School Diploma -

Addison High School
Addison, NY

Skills

  • Heavy lifting
  • Problem-solving
  • Time management
  • Attention to detail
  • Safety procedures
  • Team collaboration
  • Organization
  • Hand and power tools
  • Debris and trash removal
  • Equipment operation
  • Quality control
  • Tool and equipment maintenance
  • Construction site safety
  • Basic carpentry
  • Job site preparation
  • Mathematical proficiency
  • Equipment management
  • Demolition work
  • Power tools proficiency
  • Regulations compliance
  • Concrete mixing
  • Landscaping techniques
  • Project management
  • Flooring installation
  • Traffic control
  • Roofing
  • Drywall installation
  • Residential construction
  • Door installation
  • Equipment Repair
  • Construction management
  • Window installation
  • Scaffolding setup
  • Drywalling
  • Plumbing
  • Construction project completion
  • Pest control
  • Excavation support
  • Cement finishing
  • Insulation application
  • Project estimation and bidding
  • Measuring and cutting
  • Loading and unloading
  • Warehouse organization
  • Lawn maintenance
  • Verbal and written communication
  • Yard maintenance
  • Site preparation
  • Task prioritization
  • Electrical
  • Manual dexterity
  • Tile setting
  • Troubleshooting specialist
  • Punctuality and reliability
  • Repairing wall surfaces
  • Janitorial tasks
  • Fence building
  • Plumbing basics
  • Vehicle fueling
  • Hand tools operation
  • Worksite organization
  • Roofing installation
  • Safety protocol
  • Willingness to learn
  • Job site cleanup
  • Punctual and reliable

Timeline

Shift Manager

McDonald's Restaurant
04.2015 - 07.2021

Shipping and Receiving Clerk

Wal-Mart Store
04.2008 - 08.2011

General Laborer

Self-employeed
04.2006 - Current

High School Diploma -

Addison High School

Similar Profiles

CREATE PROFILE
Stephen Madigan