Summary
Overview
Work History
Education
Skills
Customer Relations
Organization and Time Management
References
Timeline
Generic

Stephen Madl

Wichita

Summary

Results-driven Sales Associate known for productivity and efficient task completion. Specialize in customer relationship management, product knowledge, and persuasive communication. Excel in active listening, problem-solving, and adaptability to meet diverse client needs and drive sales success.

Overview

17
17
years of professional experience

Work History

Sales Associate

AutoZone
Wichita
05.2025 - Current
  • Provided accurate product, pricing, and service information to customers.
  • Restocked shelves to maintain optimal inventory levels.
  • Processed returns, exchanges, and refunds per company policies.
  • Demonstrated features and benefits of products to meet customer needs.
  • Executed credit card transactions quickly and securely.
  • Maintained up-to-date knowledge of merchandise and store policies.
  • Assisted customers with selection, sizing, and styling of products.
  • Managed cashier duties including payment acceptance and change issuance.

Shift Manager

SUBWAY®Restaurants
Wichita
12.2022 - 04.2025
  • Adhered to safety standards while operating kitchen equipment, including knives and blenders.
  • Ensured strict compliance with sanitation guidelines at all times.
  • Maintained clean work areas in accordance with health regulations.
  • Stocked shelves with necessary supplies, such as condiments and paper goods.
  • Ordered ingredients to maintain adequate inventory levels and prevent shortages.
  • Monitored product quality and freshness throughout each shift.
  • Resolved customer complaints professionally to enhance satisfaction.
  • Trained new employees on sandwich-making techniques and procedures.

Head Cook

The Yoke Bar and Grill
Coffeyville
03.2018 - 06.2020
  • Collaborated with restaurant managers to optimize kitchen operations and workflow.
  • Resolved customer complaints promptly while maintaining professionalism.
  • Conducted performance reviews of kitchen staff to enhance efficiency.
  • Ensured compliance with food safety regulations throughout kitchen operations.
  • Performed regular equipment inspections to guarantee functionality and safety.
  • Trained new staff on safe food handling and culinary techniques.
  • Monitored portion control and waste management to maintain budgetary goals.
  • Led preparation for special events, ensuring high-quality meal delivery.

Crew Member

KFC
Coffeyville
10.2008 - 06.2018
  • Operated deep fryers safely while cooking food items per customer requests.
  • Ensured compliance with standard operating procedures throughout shifts.
  • Coordinated with team members to complete orders promptly during peak hours.
  • Maintained cleanliness by washing dishes, utensils, and kitchen equipment regularly.
  • Prepared various menu items including french fries, onion rings, and chicken.
  • Trained new employees on fryer operation and food safety protocols.
  • Managed customer inquiries and complaints courteously to enhance service experience.
  • Kept work area organized and stocked to optimize efficiency.

Education

GED -

Rogers State University
Claremore, OK
05-2004

Skills

  • Customer service and support
  • Cash handling and accuracy
  • Sales techniques and forecasting
  • Inventory management and control
  • Product knowledge and recommendations
  • Visual merchandising and display setup
  • Conflict resolution and problem solving
  • Team collaboration and training
  • Order processing and payment handling
  • Time management and task prioritization
  • Data entry and attention to detail
  • Effective communication skills
  • Listening skills and rapport building
  • Upselling and promotional support
  • Retail loss prevention strategies
  • Store operations management
  • Contact follow-up and client service

Customer Relations

  • Excellent customer relations, including but not limited to resolving complaints and addressing concerns, utilizing product/services knowledge to guide customers to the most satisfactory outcome as well as encouraging procurement of complimentary products/services to enhance customer satisfaction, fostering friendly relations with customers by being happy and helpful.

Organization and Time Management

  • I am a firm believer in the 6 P's of success: Proper Previous Planning Prevents Poor Performance.
  • A clean,organized, and properly supplied work space is key to an efficient and productive experience.

References

References available upon request.

Timeline

Sales Associate

AutoZone
05.2025 - Current

Shift Manager

SUBWAY®Restaurants
12.2022 - 04.2025

Head Cook

The Yoke Bar and Grill
03.2018 - 06.2020

Crew Member

KFC
10.2008 - 06.2018

GED -

Rogers State University

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