STEPHEN MANOR II
Hackensack,NJ
Summary
- Progressive customer service skills in sales and operations. The ability to connect with people and understand their wants, needs, and desires. Delivering notable service on every interaction.
Compassionate [Direct Support Professional] possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in [customer service/Health Care]. Collaborative team player with strong clinical and interpersonal skills. Available [40] hours per week, weekends and evenings.
Focused Order Fulfillment Associate excels at prioritizing, completing multiple tasks simultaneously and following through to achieve daily fulfillment goals. Possesses working knowledge of ordering and packing systems. Service-focused individual and friendly team player with talent for building productive working relationships.
Overview
13
13
years of professional experience
Work History
Direct Support Professional Caregiver
Hope Christian Services
02.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored and administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, Managed laundry, prepared healthy meals to support clients nutritional needs.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted with daily living activities, running errands, and household chores.
Special Services/Order Fulfillment Associate
The Home Depot Store
04.2021 - 08.2022
- Reducing fulfillment orders by using scanners to quickly pick items to proper bins.
- Unloading incoming trucks and properly staging inventory for processing.
- Completing all return/sales transactions.
- Adhering to company policies and regulations.
- Communicating with management and co-workers.
- Creating orders for delivery, in store pick-up.
- Answering large volume of incoming calls daily to resolve customer issues.
- Greeting incoming visitors and customers professionally and providing friendly, knowledgeable assistance.
City Carrier Assistant
United States postal service
08.2020 - 03.2021
- Cased the mail individually into the right address column of the casing box.
- Getting mail ready for delivery, sorted parcels and packages into the delivery vehicle and delivered the mail.
- Follow ethical codes that protect the confidentiality of information.
- Resolved customer complaints or answer customers questions regarding policies and procedures.
- Proof-read mail.
Service Agent
Hackensack Meridian Health
06.2018 - 08.2020
- Valet cars for Hackensack Meridian Health customers, servicing patients within the hospital community.
- Assisted with wheelchairs, temperature readings, greeting every customer/patient as the Arrive for their appointment.
Team Sales Associate
Target
09.2017 - 06.2018
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
Package Handler
FedEx: Ground
11.2016 - 05.2017
- unloaded packages at a fast past.
- moved freight , stock and other materials to and from loading docks and storage areas.
Package Handler
Ups Ground
06.2014 - 06.2015
- unloaded packages from trailers in a fast pace.
- sorted packages throughout warehouse.
Seasonal Security Guard
S.A.F.E. Management
11.2013 - 03.2014
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Oversaw entry and exits to employees and visitors.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Temporary Laborer
Department Of Public Works
06.2013 - 10.2013
- Observed site safety rules to maximize protections for team members and equipment.
- Prepared job sites by removing debris and setting up materials and tools.
- Utilized construction tools and machinery to effectively complete job site projects.
- Performed maintenance and repair of buildings and facilities.
Cashier
Shop Rite Food Market
10.2010 - 12.2011
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Maintained cash drawer of $[100] or more per shift.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Dwight Morrow Highschool
274 Knickerbocker Rd. Englewood, NJ 0763106.2011
Skills
- Cleaning
- Materials Handling
- Safety awareness
- Customer service/returns experience
- Handling mail/packages
- Cash Handling
- Cash Register Operation
- Organization
- First Aid
- Team building
- PPE Usage
- Flexible & Adaptable
- Good telephone etiquette
- Medication Administration
- ADLs Assistance
- Hygiene Support
- Housekeeping Duties
- Patient Care
- Companionship and Emotional Support
- Meal Planning and Preparation
- Multitasking and Organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Direct Support Professional Caregiver
Hope Christian Services
02.2023 - Current
Special Services/Order Fulfillment Associate
The Home Depot Store
04.2021 - 08.2022
City Carrier Assistant
United States postal service
08.2020 - 03.2021
Service Agent
Hackensack Meridian Health
06.2018 - 08.2020
Team Sales Associate
Target
09.2017 - 06.2018
Package Handler
FedEx: Ground
11.2016 - 05.2017
Package Handler
Ups Ground
06.2014 - 06.2015
Seasonal Security Guard
S.A.F.E. Management
11.2013 - 03.2014
Temporary Laborer
Department Of Public Works
06.2013 - 10.2013
Cashier
Shop Rite Food Market
10.2010 - 12.2011
High School Diploma -
Dwight Morrow Highschool
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