Stephen Marty

Responsible for dispensing groceries for on line orders.

Quality checks on items.

Communicating clearly with customers about their order.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Improved safety procedures to create safe working conditions for workers.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Maintained accurate financial records, including sales reports, expense tracking, and budget management.
• Developed loyal customer base by consistently delivering high-quality products and personalized service.
• Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.

• Was responsible for group of 6-12 at risk youth in a wilderness setting
• Built personal relationships with youth to promote positive experiences.
• Taught primitive skills.
• Was responsible for training new guides. Hiring of new guides. Scheduling of 40-60 employees.
• Worked with outdoor companies to provide pro deals for our employees.
• Field tested various outdoor gear.
• Was member of ERT.