Stephen Masalewicz
Shakopee,MN
Summary
Motivated Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes.
Overview
7
7
years of professional experience
Work History
Park Operations-Operations Supervisor
Valleyfair Amusement Park
Shakopee, MN
03.2024 - Current
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Maintained accurate records of employee attendance and performance reviews.
- Provided support to other departments as needed to meet organizational goals.
- Directed employees on how to use equipment properly and safely.
- Trained new employees on proper job functions and company policies and procedures.
Rides Area Supervisor
Valleyfair Amusement Park
Shakopee, MN
03.2024 - 03.2024
- Developed and maintained a positive working environment for all staff members.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Monitored employee performance, providing feedback and coaching as needed.
- Resolved customer complaints in a timely and professional manner.
- Managed payroll activities including timesheets submission and approval process.
- Responded promptly to any emergency situations that may have arisen during business hours.
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
Rides Team Lead
Valleyfair Amusement Park
Shakopee, MN
03.2024 - 03.2024
- Trained new staff in relevant processes and procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Motivated staff through positive reinforcement techniques.
Restaurant Manager
Noodles & Company
Chanhassen, MN
02.2017 - 03.2021
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Assisted with kitchen preparation during peak times as needed.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
University of Wisconsin - Stout
Menomonie, WI05-2018
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Art
Chicago, IL05-2012
Skills
- Budget Administration
- Customer Relations
- Compliance Management
- Staff Supervision
- Team Training
- Budgeting and cost control strategies
- Scheduling Coordination
Timeline
Park Operations-Operations Supervisor
Valleyfair Amusement Park
03.2024 - Current
Rides Area Supervisor
Valleyfair Amusement Park
03.2024 - 03.2024
Rides Team Lead
Valleyfair Amusement Park
03.2024 - 03.2024
Restaurant Manager
Noodles & Company
02.2017 - 03.2021
Bachelor of Science - Hotel, Motel, And Restaurant Management
University of Wisconsin - Stout
Associate of Arts - Culinary Arts
Le Cordon Bleu College of Culinary Art
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