Stephen Masalewicz
FOOD SERVICE
Cudahy
Summary
Food operations professional with comprehensive experience in managing food service environments and ensuring operational efficiency. Committed to fostering collaborative team atmosphere and driving results through effective leadership. Highly reliable and adaptable to dynamic work conditions, utilizing skills in inventory management and quality control to maintain high operational standards.
Overview
13
13
years of professional experience
Work History
FOODS OPERATIONS SUPERVISOR
Valleyfair
03.2022 - 01.2026
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
BOOKSTORE ASSOCIATE
Follett Higher Education Group
11.2021 - 03.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
RIDE OPERATOR TEAM LEAD
Valley Fair
03.2021 - 10.2021
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Educated patrons on facilities, entertainment options and rules and regulations.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Conducted safety inspections by observing operation and riding equipment to check for repair or maintenance needs.
- Operated controls to start and stop equipment such as roller coasters, merry-go-rounds and Ferris wheels.
- Observed patrons boarding vehicles to verify safe seating arrangements, prevent overcrowding and check safety devices.
- Maintained safety by making patrons fasten belts, bars, or other safety devices.
CENSUS FIELD SUPERVISOR
United States Census
03.2020 - 02.2021
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Managed scheduling and payroll for team of 24 staff members.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
INTRAMURAL SPORTS SUPERVISOR
University of Wisconsin-Stout
09.2012 - 12.2019
- Responded promptly to incidents and emergency situations.
- Awarded points, verified score calculations and communicated end-of-game results to teams and spectators.
- Initiated creative ideas and kept recreation programs entertaining and refreshing.
- Supervised material acquisition, setup and teardown for periodic and special events.
- Managed supply inventory for team and distributed resources to meet demand.
- Assigned work to team members and evaluated performance against standards.
- Helped recruit, hire and train department employees.
Education
BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT
University of Wisconsin Stout
Menomonie, WI05.2018
Associate of Arts - CULINARY ARTS AND BAKING AND PASTRY
LE CORDON BLEU
Chicago, IL 05.2001 -
Skills
- People skills
- Flexible
- Multitasking
- Team building
- Communication
- Supervision
- Customer Service
- Safety Monitoring
- Verbal Communication
- Creative Thinking
- Analytical Thinking
- Sanitation standards
- Food presentation
- Staff training and development
- Cost control
Timeline
FOODS OPERATIONS SUPERVISOR
Valleyfair
03.2022 - 01.2026
BOOKSTORE ASSOCIATE
Follett Higher Education Group
11.2021 - 03.2022
RIDE OPERATOR TEAM LEAD
Valley Fair
03.2021 - 10.2021
CENSUS FIELD SUPERVISOR
United States Census
03.2020 - 02.2021
INTRAMURAL SPORTS SUPERVISOR
University of Wisconsin-Stout
09.2012 - 12.2019
Associate of Arts - CULINARY ARTS AND BAKING AND PASTRY
LE CORDON BLEU
05.2001 -
BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT
University of Wisconsin Stout