Stephen M. Austin
Austin
Summary
Operations and team leader with extensive management experience in healthcare and retail. Proven ability to lead teams, manage schedules, conduct interviews, and drive operational success. Currently overseeing a patient transport team to enhance patient throughput and efficiency. Recognized for building accountable teams, improving workflows, and maintaining professionalism in employee relations.
Overview
11
11
years of professional experience
Work History
Transport Coordinator
St David's Round Rock Medical Center
Round Rock
09.2022 - Current
- Lead daily operations for a 15 member patient transport team, ensuring timely and efficient movement
- Monitor workflow, identify issues, and implement process improvements to enhance patient transport times
- Create and manage staff schedules, optimizing coverage and reducing delays in patient flow
- Conducted interviews, onboarding, and training for new hires, enhancing team integration and retention
- Acted as primary point of contact for employee relations, managing performance, coaching, and disciplinary conversations
- Partnered with hospital leadership to align on throughput goals and streamline operational processes
Assistant Store Manager
It's New To Me
Austin
09.2020 - 09.2022
- Managed special store projects to enhance overall store processes and operations.
- Handled customer inquiries and resolved issues to maintain high satisfaction levels.
- Monitored loss prevention operations to reduce impact of identity theft and fraud.
- Coordinated with vendors to ensure timely product availability and delivery schedules.
- Communicated with prospective clients via phone and in person to promote sales.
Transporter
University of Mississippi Medical Center
Jackson
02.2019 - 07.2020
- Transported patients to procedures, surgeries, and exams, ensuring adherence to safety protocols and patient comfort.
- Facilitated relocation of deceased individuals to the morgue with respect and professionalism.
- Maintained and prepared medical equipment post-use, ensuring readiness for subsequent procedures.
- Demonstrated fluency in medical based computer systems for accurate data management.
Assistant Store Manager
Pier 1 Imports
Ridgeland
05.2015 - 02.2019
- Coordinated daily operations and staff scheduling to ensure smooth store functionality.
- Coordinated truck deliveries, facilitating timely merchandise placement on showroom floor.
- Resolved customer complaints, improving overall satisfaction and loyalty.
- Managed store deposits, ensuring accuracy and security of transactions.
- Maintained showroom appearance, creating an inviting environment for customers.
- Managed employee hiring processes to build a skilled and effective team.
Education
High School Diploma -
Clinton High School
Clinton, MS05-2012
Skills
- Workflow optimization
- Operational efficiency
- Staff scheduling
- Employee training
- Performance coaching
- Management
- Time management
- Effective communication
Awards
- Employee of the Quarter
- Employee of the Mon
- Super Star Award
- I-Care Award Recipent
Timeline
Transport Coordinator
St David's Round Rock Medical Center
09.2022 - Current
Assistant Store Manager
It's New To Me
09.2020 - 09.2022
Transporter
University of Mississippi Medical Center
02.2019 - 07.2020
Assistant Store Manager
Pier 1 Imports
05.2015 - 02.2019
High School Diploma -
Clinton High School