Summary
Overview
Work History
Education
Skills
Timeline
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STEPHEN McCARTY

Franklinville,New Jersey

Summary

Hands on Desktop Support Manager with experience in planning and execution of large scale projects. Strengths include the ability to multi-task, work well with tight deadlines and work independently as well as part of a team.

Overview

25
25
years of professional experience

Work History

Field Support Manager

Fulton Bank
01.2013 - 04.2024
  • Manage a team of 7 Regional Field Technicians within Fulton’s 5 state footprint
  • Provide day to day guidance on technical issues
  • Plan and implement yearly hardware refresh projects, desktops, laptops printers
  • Manage day to day relationships with 3rd party support vendors
  • Negotiate contracts with 3rd party vendors
  • Provide 1 on 1 coaching and career pathing to members of the Field Support team
  • Resolve internal customer dissatisfaction surveys.

Field Engineer II

Fulton Bank
01.2011 - 01.2013
  • Responsible for hands on repair and maintenance of pc’s and laptops in a Microsoft network environment.
  • Responsibilities also include the hardware support of HP servers in the Administrative Service Center server room.
  • Administer CISCO VoIP telecom system.
  • Provide technical support to members of the Field Support team.
  • Representative to the Corporate Branch & ATM Committee.

Field Engineer I

Fulton Bank
01.2005 - 01.2011
  • Repair and maintain HP laser printer
  • Perform basic administration of Cisco VoIP phones systems using Cisco Call Manager software
  • Troubleshoot basic dial tone issues.

System Tech II

Fulton Bank
01.2003 - 01.2005
  • Perform basic administration on Avaya phone systems using Avaya Site Administration
  • Perform Ghost image installs
  • Troubleshoot hardware and software issues.

Senior Repair and Maintenance Technician

Hewlett Packard (Formerly Compaq)
01.2001 - 01.2002
  • Responsible for troubleshooting and the repairing of custom built servers and workstations to customer specifications
  • Clients included Bloomberg, Xerox, Praxair, Lehman Brothers and the Pentagon after 9/11
  • Ordered and tracked incoming hardware
  • Completed the paperwork, put the new part into the machine and returned the defective parts to the inventory department
  • Updated the ACCESS database for tracking and resolution of trouble tickets
  • Tested hardware replacement parts to ensure that the computer functioned properly.

Configuration Technician

Hewlett Packard (Formerly Compaq)
01.2000 - 01.2001
  • Custom built Compaq computers to customer’s specification
  • Installed and configured customer images
  • Ran test software to ensure the computer functioned properly
  • Tested customer images to be certain that everything worked correctly
  • Promoted to Repair and Maintenance Technician within 8 months.

Consultant

Independent Consultant
01.1999 - 01.2000
  • Provided hardware, software, and technical support to the clients of Next Wave Consulting Group as a subcontractor
  • Traveled to customer sites in New York, Pennsylvania and New Jersey
  • Performed hardware and software upgrades to client’s PC
  • Performed troubleshooting of computers
  • Provided maintenance to clients on an as needed basis.

Education

Compter Repair Technology - Computer Repair

Omega Institute of Technology
Pennsauken, NJ
01.2000

Skills

  • Field Operations
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving

Timeline

Field Support Manager

Fulton Bank
01.2013 - 04.2024

Field Engineer II

Fulton Bank
01.2011 - 01.2013

Field Engineer I

Fulton Bank
01.2005 - 01.2011

System Tech II

Fulton Bank
01.2003 - 01.2005

Senior Repair and Maintenance Technician

Hewlett Packard (Formerly Compaq)
01.2001 - 01.2002

Configuration Technician

Hewlett Packard (Formerly Compaq)
01.2000 - 01.2001

Consultant

Independent Consultant
01.1999 - 01.2000

Compter Repair Technology - Computer Repair

Omega Institute of Technology

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STEPHEN McCARTY