Stephen McDonal
MILTON,FL
Summary
Dynamic General Manager with proven leadership at NAPA Auto Parts, excelling in operations management and team building. Achieved significant sales growth through strategic relationship building and effective inventory control. Renowned for problem resolution and fostering a positive work environment, enhancing employee satisfaction and retention.
Overview
15
15
years of professional experience
Work History
General Manager
NAPA Auto Parts - Genuine Parts
06.2022 - Current
- Processed all end of day procedures; such as counting down cash register, making deposits, ensuring the building is locked down and alarms are set.
- Continually solved problems that others were incapable of addressing on their own.
- Created work schedules for all employees.
- Covered shifts when employees were not able to be at work.
- Maintained organization and cleanliness of the store.
- Processed all invoices submitted to the store and ensured there were not any discrepancies.
- Ordered stock as regular shipments and as custom special orders for customers, both through the company and as outside buys for product the company doesn't actually provide.
- Processed all goods returned to distribution centers and manufacturers.
- Negotiated discounts from manufacturers and distribution centers.
- Verified orders were being processed by warehouse staff correctly.
- Ensured deliveries were made correctly and on time.
- Resolved conflict between employees in an effective and complimentary manner.
- Filled in on the sales counter, warehouse, or driver positions during times of intense demand.
- Corroborated with salesman to ensure customers are aware of promotions, events, and sales that may be happening.
- Fostered healthy relationships between staff and customers.
- Relayed orders from ownership to employees in a manner that was pleasing to employees and accomplished the goals of the owners.
Counter Salesman
NAPA Auto Parts - Genuine Parts
06.2014 - 06.2022
- Routinely the top salesman in the whole company. Blasted records in sales with over 20 thousand more in sales than the next closest salesman.
- Assisted customers with inquiries, providing knowledgeable product recommendations and enhancing overall satisfaction.
- Built customized hydraulic hoses, utilizing expertise in the field to identify fittings and hose types to accurately suit the customers needs.
- Processed sales transactions efficiently using point-of-sale systems to ensure accurate financial reporting.
- Managed inventory levels, conducting regular stock checks to maintain optimal product availability.
- Trained new employees on sales techniques and store procedures, fostering a cohesive team environment.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and maintaining brand loyalty.
- Developed strong relationships with customers, resulting in repeat business and referrals.
- Demonstrated excellent product knowledge by attending supplier trainings and staying current on industry trends.
- Handled multiple customer inquiries simultaneously under high-pressure situations, maintaining professionalism and efficiency.
- Provided exceptional customer service, leading to positive online reviews and increased word-of-mouth referrals.
- Managed cash register operations accurately, minimizing discrepancies in daily reconciliations.
- Expanded product knowledge to effectively answer customer questions and make informed recommendations.
- Contributed to increased sales during promotional events by creating enticing displays and engaging potential buyers.
- Processed returns and exchanges promptly while adhering strictly to company policies, maintaining brand integrity.
- Boosted customer satisfaction by providing attentive and personalized service.
- Resolved customer complaints professionally and efficiently, ensuring their continued patronage.
- Consistently met or exceeded individual sales targets while contributing positively to the overall success of the store''s revenue goals.
- Maintained a clean, organized, and visually appealing counter area to attract more customers.
- Welcomed customers and offered immediate assistance in line with business policies.
- Answered telephone calls to offer information and promote business products.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Restocked, rotated and visually merchandised products for maximum sales.
- Informed customers about important policies and conditions on sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Warehouse Manager
NAPA Auto Parts - Genuine Parts
05.2013 - 06.2014
- Implemented inventory management systems, optimizing stock levels and reducing discrepancies.
- Trained and mentored staff on best practices in material handling and equipment operation.
- Coordinated logistics for inbound and outbound shipments, enhancing delivery timelines.
- Analyzed workflow processes, identifying areas for improvement to increase productivity.
- Oversaw compliance with regulatory requirements, maintaining a safe working environment.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Processed all warranty claims, customer returns, and core products for credit.
- Maintained organization and cleanliness of the warehouse to better suit customer and employee needs
- Loaded and unloaded shipments with the forklift.
- Found innovative methods for storing product that previously would not have had a place to be stored.
Auto Parts Delivery Driver
NAPA Auto Parts - Genuine Parts
08.2010 - 05.2013
- Delivered auto parts efficiently to various locations, ensuring timely service and customer satisfaction.
- Maintained accurate records of deliveries and inventory, supporting operational efficiency and reducing discrepancies.
- Operated delivery vehicle following safety protocols to minimize risks and ensure compliance with regulations.
- Assisted in training new drivers on best practices for route management and customer interaction.
- Resolved customer inquiries related to deliveries promptly, fostering positive relationships and repeat business.
- Conducted routine vehicle maintenance checks to ensure reliability and adherence to company standards for safety.
- Managed paperwork efficiently, keeping accurate records of all deliveries made during each shift.
- Navigated high traffic areas safely while maintaining focus on efficient delivery times.
- Handled cash transactions accurately, ensuring prompt payment for delivered items.
- Enhanced delivery efficiency by mapping out optimal routes and adhering to strict schedules.
- Fostered positive relationships with local businesses by consistently providing reliable service.
- Supported inventory management tasks, including loading, unloading, and organizing auto parts in the warehouse.
- Maintained a clean and organized vehicle, promoting a professional image for the company.
- Demonstrated flexibility in accommodating last-minute changes or additional stops as needed.
- Communicated effectively with dispatchers regarding daily schedules and unforeseen obstacles encountered during deliveries.
- Improved customer satisfaction by delivering auto parts promptly and accurately to clients.
- Maintained the cleanliness of the store; took out the trash, cleaned the bathrooms, swept/mopped the floors etc.
- Assisted warehouse staff with inventory, shelf stocking, and anything else they needed.
Education
Associate of Arts - General Studies
Pensacola State College
Pensacola, FL05-2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Customer relations
- Training and development
- Relationship building
- Inventory control
- Employee scheduling
- Administrative skills
- Forklift Certified
- Hydraulic hose expertise
Timeline
General Manager
NAPA Auto Parts - Genuine Parts
06.2022 - Current
Counter Salesman
NAPA Auto Parts - Genuine Parts
06.2014 - 06.2022
Warehouse Manager
NAPA Auto Parts - Genuine Parts
05.2013 - 06.2014
Auto Parts Delivery Driver
NAPA Auto Parts - Genuine Parts
08.2010 - 05.2013
Associate of Arts - General Studies
Pensacola State College
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