Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephen McGibbon

Miami,FL

Summary

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Manager

B.L.E.S.S.U INC (Non-Profit)
03.2014 - Current
  • Built strong community partnerships to support organizational goals and expand outreach efforts.
  • Oversaw the successful execution of special events, including fundraising galas and community engagement activities, that showcased the organization''s impact and attracted new supporters.
  • Established a robust volunteer recruitment program that attracted committed individuals passionate about the cause.
  • Mentored emerging leaders within the organization, cultivating a pipeline of talent for future leadership roles.
  • Led a diverse team of 12 staff and volunteers, fostering an inclusive work environment that encouraged collaboration and professional growth.

Service Manager

Tire Kingdom
02.2008 - 07.2010
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Developed and maintained positive relationships with customers to build rapport and trust.

Support Manager

Walmart Tire Lube Express
03.2002 - 08.2004
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
  • Developed and maintained relationships with customers to enhance customer satisfaction.

Education

Associate of Applied Science - Automotive Technology

ATI
Miami, FL
06-2006

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Task delegation
  • Staff management
  • Project management

Certification

  • Occupational Safety & Health Administration (OSHA) 10-Hour Certification - OSHA.

Timeline

Manager

B.L.E.S.S.U INC (Non-Profit)
03.2014 - Current

Service Manager

Tire Kingdom
02.2008 - 07.2010

Support Manager

Walmart Tire Lube Express
03.2002 - 08.2004

Associate of Applied Science - Automotive Technology

ATI

Similar Profiles

CREATE PROFILE
Stephen McGibbon