Stephen McNeil
Chattanooga,TN
Summary
Proactive General Manager with extensive experience in budget management, employee development, and contract negotiations. Skilled in strategic planning, financial stability, and cultivating strong client and vendor relationships. Strong leadership and operational management abilities, committed to advancing organizational growth and efficiency.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
18
18
years of professional experience
Work History
General Manager
The Cheesecake Factory
10.2006 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Business Management
Averett University
Danville, VAHigh School Diploma -
Oakton High School
Vienna, VA06.2004
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Team Leadership
- Customer Relations
- Staff Training
- Relationship Building
- Verbal and written communication
- Motivation
- Strategic Planning
Accomplishments
Achieved Presidents Circle. This is a trip given to the top 25 GM's based on Financial Results from the previous Year.
Opened a New location as the General Manager in Chattanooga Tennessee.
10+ staff members have been promoted to Management within The Cheesecake Factory.
Assisted with 2 Managers being promoted to General Manager within The Cheesecake Factory.
99% "Trust and Respect the GM" score of our Annual Staff Survey.
Conducted community events that helped support local food banks.
Timeline
General Manager
The Cheesecake Factory
10.2006 - Current
Business Management
Averett University
High School Diploma -
Oakton High School