Stephen McNeill

• Managed a team of 15 representatives, ensuring accurate processing of claims following Aetna and CMS guidelines
• Provided patient benefit, eligibility, and medical claims information for all levels of care
• Led as a subject matter expert (SME) in resolving complex issues and improving team performance

• Conducted clinical newborn hearing screenings using ABR and EEG technology in a neonatal and maternal-fetal physician setting
• Recorded and entered all results into company and state registry systems daily, ensuring accurate data collection
• Demonstrated professionalism and sensitivity when working with infants in the NICU and postpartum units

• Collaborated with insurance companies, healthcare professionals, and customers to drive sales of therapy management products.
• Achieved a 15% increase in sales revenue through strategic client engagement and problem-solving.
• Increased knowledge of diabetes products through ongoing study and training programs.

• Provided technical support to customers via phone, email, and chat, resolving 80% of issues on the first contact.
• Collaborated with tier 1 support team to escalate complex issues and ensure timely resolution.
• Mentored new team members on technical troubleshooting techniques and best practices.