Summary
Overview
Work History
Education
Skills
Timeline
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Stephen Mejia

Trenton

Summary

Committed General Manager with a proven track record at Wenco Industries, driving over $400k in revenue growth. Expert in inventory control and staff recruitment, fostering exceptional customer experiences. A skilled negotiator and effective leader, I excel in optimizing operations and enhancing team performance to achieve business objectives.

Overview

9
9
years of professional experience

Work History

General Manager

Drive Automotive Services
Allen
03.2023 - Current
  • As General Manager, I ensure our team is producing quality customer service and generating revenue.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

General Manager

Wenco Industries
Elizabeth
04.2019 - 02.2023
  • As General Manager of this location, I was expected to turn a store that was losing profit monthly into a profitable location. I changed up the staff, created a positive workflow, and was successful with over a $400k growth in revenue in one year.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Tracked monthly sales to generate reports for business development planning.
  • Trained employees on duties, policies and procedures.
  • Supervised employees through planning, assignments, and direction.
  • Guided management and supervisory staff to promote smooth operations.
  • Created schedules and monitored payroll to remain within budget.

Service Advisor

Big O Tires
Parker
09.2016 - 03.2019
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Greeted customers and addressed their needs in a professional manner.
  • Developed strong relationships with customers by providing exceptional customer service.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Prepared invoices for services rendered and collected payments from customers.
  • Managed incoming calls from potential customers looking for quotes or information about the services provided.

Education

Some College (No Degree) - Fire Science

Colorado Mesa University
Grand Junction, CO

Skills

  • Inventory control
  • Customer service
  • Sales strategy
  • Vendor management
  • Payroll administration
  • Employee training
  • Staff recruitment
  • Dealership management
  • Customer experiences
  • Team player
  • Schedule management
  • Staffing
  • Vendor partnerships
  • Effective leader
  • Skilled negotiator
  • Supervision and training
  • Staff training and development
  • Verbal and written communication
  • Client account management
  • Loss prevention

Timeline

General Manager

Drive Automotive Services
03.2023 - Current

General Manager

Wenco Industries
04.2019 - 02.2023

Service Advisor

Big O Tires
09.2016 - 03.2019

Some College (No Degree) - Fire Science

Colorado Mesa University

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Stephen Mejia