Stephen Melius

• Led a high-volume neurodiagnostic department, conducting over 3,000 procedures per year to support 12 neurologists and 13 fellows, optimizing continuous EEG, EMU admissions, evoked potentials, and nerve conduction studies for adult and pediatric services.
• Coached, mentored and trained team members in order to improve their job performance.
• Conducted performance reviews for team members.
• Created monthly reports for senior management summarizing operational performance metrics.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Scheduled interviews for potential candidates for the neurodiagnostic department and other departments within the Neurology service line.
• Ensured compliance with industry regulations and company policies.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
• Ensured compliance with regulatory requirements and industry standards.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Provided leadership during times of organizational change or crisis situation, for example during COVID'19 pandemic, adverse weather conditions and department relocation.
• Established processes to ensure efficient workflow throughout the organization.
• Enforced customer service standards and resolved customer problems to uphold quality service for the neurodiagnostic department and the departments within the Neuro service line.
• Managed annual budgeting and forecasting, optimizing resource allocation.
• Enhanced team morale and retention through recognition programs and career development opportunities.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Oversaw marketing initiatives, increasing brand awareness and sales.
• Streamlined communication channels, improving information flow and decision-making speed.
• Developed and implemented strategic plans to achieve company objectives.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Coordinated cross-departmental projects to ensure timely and successful completion.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Conducted performance evaluations, providing feedback and coaching for team development.
• Monitored staff performance and addressed issues.
• Achieved [15%] improvement in staff retention through focused leadership development and team-building initiatives.
• Recruited and hired qualified candidates to fill open positions.
• Managed inventory levels to meet demand without overstocking, reducing waste.
• Negotiated contracts and agreements with vendors and suppliers to reduce costs.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Facilitated interdisciplinary team meetings and workshops to foster collaboration and share best practices.

. Facilitated hospital system-wide workshops and conferences for neurodiagnostic personnel.