Stephen Merrick
Naples,Florida
Summary
Experienced elevator technician with a strong background in diagnosing and repairing mechanical issues. Demonstrated leadership in managing operations, fostering teamwork, and ensuring safety standards while delivering exceptional customer service.
Overview
3
3
years of professional experience
Work History
Elevator Technician
Gulfside Elevator
Naples, FL
06.2024 - Current
- Installed and maintained elevator systems for residential homes.
- Diagnosed mechanical issues in elevators and performed necessary repairs promptly.
- Provided exceptional customer service while addressing client inquiries and concerns.
- Documented service records and maintenance logs for all completed work thoroughly.
- Installed, tested, and repaired elevators and related equipment.
- Responded promptly to emergency service requests from customers.
- Replaced defective electrical components such as switches, relays and circuit boards.
- Inspected elevators for safety hazards, code violations, and malfunctions.
- Adjusted door mechanisms to ensure proper operation of the doors.
- Collaborated with other technicians on complex repair projects.
- Performed troubleshooting and diagnostic tests on elevator systems.
- Properly adjusted counterweights, door mechanisms and safety controls.
- Repaired or replaced locks, gears, cables, and electric wiring to maintain safety and functionalit
Restaurant Manager
Tacos & Tequila Cantina
Naples, FL
11.2023 - 06.2024
- Supervised daily operations to ensure efficient restaurant service.
- Trained staff on customer service and food safety standards.
- Managed inventory levels and placed orders for supplies.
- Coordinated staff schedules to meet operational needs.
- Resolved customer complaints promptly and professionally.
- Maintained cleanliness and organization of dining area and kitchen.
- Collaborated with kitchen staff to ensure timely food preparation.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
Restaurant Manager
Bone Hook Restaurant and Brewery
Naples, FL
05.2022 - 11.2023
- Managed daily restaurant operations and ensured efficient workflow among staff.
- Trained and supervised team members on service standards and food safety practices.
- Developed and implemented staff schedules to optimize labor efficiency.
- Ensured compliance with health regulations and maintained cleanliness throughout the restaurant.
- Resolved customer complaints promptly to enhance dining experience satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Education
Bachelor of Arts - English
Florida Gulf Coast University
Fort Myers, FL04-2016
Bachelor of Arts - Philiosophy
Florida Gulf Coast University
Fort Myers, FL04-2016
Skills
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Conflict resolution
- Emergency repairs
Personal Life
I am a father to two beautiful children. Beau, who is three years old, and Amelia, who is three months old. I have the most amazing wife, Michaela Merrick, who stays home with our children full-time. In my free time, I train 2-3 times a week in Brazilian Jiu-Jitsu at a local gym and use any down time I have to catch up on reading. My favorite thing in the world is spending time with my wife and kids.
References
- Melinda "Susie" Rogers - ESE Assistant at Golden Gate High School (239) 450-3201
- Stephen Talmadge - Research Director of Two Six Technologies (407) 227-3106
- Michael Donnelly - Vice President of JMD Direct Consulting (352) 642-4652
Timeline
Elevator Technician
Gulfside Elevator
06.2024 - Current
Restaurant Manager
Tacos & Tequila Cantina
11.2023 - 06.2024
Restaurant Manager
Bone Hook Restaurant and Brewery
05.2022 - 11.2023
Bachelor of Arts - English
Florida Gulf Coast University
Bachelor of Arts - Philiosophy
Florida Gulf Coast University