I am an avid runner and in to physical fitness
Stephen Metcalf
Mount Holly,VT
Summary
Accomplished leader with a proven track record at Dartmouth-Hitchcock Medical Center, enhancing operational efficiency and team performance. Expert in emergency communication management and project management, I excel in strategizing for optimal results and fostering team cohesion. Demonstrated success in driving growth and maintaining high safety standards, with a focus on achieving and surpassing objectives.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Communications Supervisor
Dartmouth-Hitchcock Medical Center
09.2013 - Current
- Triaged incoming calls to coordinate effective responses.
- Managed smooth transition of work between shifts to minimize communications disruptions.
- Advised general public about emergency protocols.
- Prepared teams to manage communications during disasters.
- Checked equipment for malfunctions and coordinated repair or replacement.
- Directed and monitored team members for compliance with communication, quality and performance standards.
- Built and maintained positive relationships with public by utilizing strategic plans.
General Manager
Chesterfield Stone
03.2008 - 08.2013
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Owner/Operator Truck Driver
Metcalf Transport
01.2006 - 03.2008
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Managed day-to-day business operations.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained current Class [Type] CDL with Hazardous Materials and Doubles and Triples endorsements.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Truck Driver
Schneider
04.1997 - 01.2006
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected load security and checked for damages.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Fastened chains, straps, covers, and binders to secure load during transit.
Education
No Degree - Transportation Engineer
Northeast Career School
Hooksett, NHNo Degree - Business Administration And Management
Housatonic Community College
Bridgeport, CTNo Degree - Paramedic
Lenoir Community College5
Kinston, NC06.2014
High School Diploma -
Joel Barlow High School
Redding, CT06.1984
Skills
- Project Management
- Podcast Production
- Schedule Preparation
- Equipment Maintenance
- Team Management
- Task Delegation
- Emergency communication management
Certification
- Certified Flight Communication - March 2015- present
- Paramedic 2014-2020
- A-EMT - 2009-2020
Interests
Timeline
Communications Supervisor
Dartmouth-Hitchcock Medical Center
09.2013 - Current
General Manager
Chesterfield Stone
03.2008 - 08.2013
Owner/Operator Truck Driver
Metcalf Transport
01.2006 - 03.2008
Truck Driver
Schneider
04.1997 - 01.2006
No Degree - Transportation Engineer
Northeast Career School
No Degree - Business Administration And Management
Housatonic Community College
No Degree - Paramedic
Lenoir Community College5
High School Diploma -
Joel Barlow High School
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