Stephen Metcalf

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Operated cash register efficiently, ensuring accurate transactions and balanced till at end of shifts.
• Maintained cleanliness and organization of store displays to attract customers and promote sales.
• Collaborated with team members to achieve daily sales goals and improve customer service standards.
• Stocked shelves promptly, ensuring availability of products for customer needs and minimizing stockouts.
• Handled customer complaints professionally, providing solutions to enhance satisfaction and loyalty.
• Trained new associates on operational procedures, promoting consistency in service delivery across shifts.
• Monitored inventory levels regularly, assisting in restocking processes to maintain optimal product availability.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

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Delivery driver of customers and product

• Open,Assisted customers in product selection, enhancing overall shopping experience.
• Maintained inventory accuracy through regular stock checks and updates.
• Collaborated with team to optimize sales strategies and promotions.
• Trained new associates on customer service protocols and product knowledge.

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