I have several years of experience working as a server and bartender in a fast-paced restaurant environment, where I developed strong customer service and multitasking skills. My responsibilities included taking and serving orders, mixing and serving a variety of alcoholic and non-alcoholic beverages, and ensuring guests had a positive and enjoyable dining experience. I consistently maintained a clean and organized workspace, followed health and safety regulations, and handled cash and card transactions accurately. My ability to stay calm under pressure, communicate effectively with team members, and provide attentive service helped create a welcoming atmosphere for guests and contributed to repeat business.
Instructional Designer
Progressive
03.2017 - Current
Innovative and detail-oriented Instructional Designer with a strong background in developing engaging, effective learning experiences. Skilled in designing curriculum, e-learning modules, and instructional materials that enhance learner engagement and knowledge retention. Proficient in applying instructional design models (ADDIE, SAM, Bloom’s Taxonomy) and utilizing various e-learning authoring tools such as Articulate Storyline, Adobe Captivate, and Camtasia.
Experienced in collaborating with subject matter experts (SMEs) and stakeholders to identify learning needs and create customized training solutions. Adept at incorporating multimedia, gamification, and interactive assessments to enhance learning outcomes. Strong project management skills with the ability to manage multiple projects and deadlines efficiently.
Passionate about leveraging technology and data-driven insights to improve instructional strategies and drive learner success.
Server
Yard House
01.2017 - 03.2017
As a transfer employee from Olive Garden I quickly moved through training in order to begin normal work. I quickly learned the vast menu in order to ensure guests are receiving exactly what they order. I have also learned the large beer menu to help guide guests to picking a new favorite craft beer based on their preferences.
Service Professional
Olive Garden
07.2015 - 01.2017
Open and close bar to restaurant standards, ensure all guests are exceptionally satisfied with their dining experience
Accomplishments
Within 6 weeks I was promoted from server to bartender and certified trainer
After 10 months of employment I was promoted to the Service Professional position. This position is a supervisor position with the possibility for promotion to management.
Skills Used
Serving, people skills, hospitality, bar tending, training