Stephen Morrell
Arlington,TN
Summary
Experienced IT support analyst with deep strengths in user access management, SAP security, and segregation of duties. Skilled in single sign-on, security compliance, and resolving authorization issues to protect systems and support business continuity.Skilled in resolving authorization issues, supporting compliance, and protecting sensitive data through strong security controls and the daily support of SAP MM, SD, and Idoc systems.
Overview
2027
2027
years of professional experience
Work History
IT support analyst 3
Suzano Packaging-PactivEvergreen-Evergreen-IP
Pine Bluff, Arkansas
11.2004 - 08.2026
- Provided technical support to end users by troubleshooting software and hardware issues.
- Used remote login tools to assist clients with technical and product questions.
- Reset passwords and managed user access for corporate applications.
- Supported user provisioning, lockouts, and password resets for SAP accounts.
- Configured SAP role assignments for enterprise security access controls.
- Reviewed user access requests, applying segregation of duties checks to ensure compliance and minimize risk.
- Resolved authorization issues using SAP security tools and system reports.
- Analyzed user profiles to identify areas of improvement in terms of system performance and security compliance.
- Applied security controls to protect data from unauthorized access or changes.
- Investigated security incidents and evaluated risks, enhancing system security through proactive measures.
- Documented security procedures for auditors and internal compliance teams.
- Created roles and authorizations in accordance with the security requirements of the organization.
- Performed periodic reviews of existing user accounts to ensure compliance with internal policies and external regulations.
- Developed and enforced security policies and procedures for SAP systems, maintaining compliance and safeguarding sensitive data.
- Implemented single sign-on authentication solutions for SAP systems.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Production Planning Manager
Georgia Pacific
Kalamazoo, Michigan
- Supported packaging plant users with desktops, laptops, and workstation troubleshooting.
Education
Bachelor of Arts - Business Administration
Lewis University
Romeoville, IL05-1980
Skills
- User access management
- Access management
- Segregation of duties
- Single sign on
- Security compliance
- System diagnostics
- Purchasing processes
- Attention to detail
- Problem solving
- Material management
- Purchase orders
- IDoc processing
- Goods receipts
- Master data management
- Stock transfers
- Purchase requisitions
- Customizing reports
- SAP analytics
- Customer service
- Consignment sales
- Shipping and transportation
- Sales order management
- Make-to-order scenarios
- EDI and idoc processing
- SOX compliance
- Compliance monitoring
- Risk mitigation
- Internal auditing
- Segregation checks
Timeline
IT support analyst 3
Suzano Packaging-PactivEvergreen-Evergreen-IP
11.2004 - 08.2026
Production Planning Manager
Georgia Pacific
Bachelor of Arts - Business Administration
Lewis University