Languages
Summary
Skills
Work History
Education
Overview
Generic
STEPHEN MUGO

STEPHEN MUGO

Chesapeake,VA

Languages

English
Native or Bilingual
Swahili
Native or Bilingual

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.

Skills

  • Conduct Monitoring
  • Adaptability and Flexibility
  • Test Results Interpretation
  • Correction Action Planning
  • Visual Inspections
  • Corrective Actions
  • Analytical Thinking
  • Documentation
  • Maintaining Quality Assurance Standards
  • Issue Resolution
  • Regulator Submission Support
  • Team Collaboration
  • Program Management
  • Safety Oversight
  • Training Leadership

Work History

Airport Operations Supervisor

US Navy
02.2022 - Current
  • Improved airport safety by conducting regular inspections and addressing potential hazards promptly.
  • Streamlined airport operations through effective supervision and coordination of staff schedules and assignments.
  • Enhanced customer satisfaction with timely resolution of passenger concerns and efficient baggage handling processes.
  • Facilitated smooth aircraft turnaround, coordinating ground services such as fueling, catering, and cleaning.
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
  • Spearheaded the Net and Pallet program by performing monthly inventory of all the nets and pallets and sending out reports as well as placing orders.

ARRESTING GEAR QUALITY ASSURANCE

US Navy
02.2020 - 01.2022
  • Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
  • Performed internal audits to maintain operating procedure and regulatory standards compliance.
  • Created requirements for milestones and monitored completion of tasks for QA team.
  • Supervised all Planned Maintenance and Corrective Maintenance minimizing damage to personnel and equipment.
  • Conducted daily QA Walkthrough in an effort to detect malfunction of the arresting gear and correct corrective action.
  • Performed training of personnel to increase manpower and efficiency.
  • Updated training database to help resolve common issues.

Systems Repair Supervisor

US Navy
01.2015 - 01.2020
  • Directed and mentored a team of 17 personnel, ensuring seamless daily operations and adherence to the Individual Material Readiness List, Hazardous Material, and Tool Control Programs to support mission-critical systems while streamlined maintenance operations, closely aligning them with schedule requirements, resulting in enhanced efficiency and reduced downtime.
  • Spearheaded comprehensive quality assurance evaluations, conducting in-depth analysis of aviation systems functionality to ensure optimal performance and meet expected standards and demonstrated a proactive approach to risk management by conducting monthly audits, swiftly identifying areas for improvement and implementing corrective actions as needed.
  • Collaborated with relevant stakeholders to maintain and update Quality directives, policies, processes, procedures, and metrics, supporting a culture of continuous improvement and compliance.

Education

Bachelor of Science - Cybersecurity

Old Dominion University
Norfolk, VA
01.2026

Associate of Science - Technical Management

Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL
12.2023

Overview

9
9
years of professional experience
STEPHEN MUGO