Summary
Overview
Work History
Education
Skills
Certification
Key Contributions
Timeline
Generic

Stephen Murphy

Raleigh,NC

Summary

Sr. Business & Technology Executive
A high-performing, experienced business, and technology executive, either acting in a leadership role or as an individual contributor with diverse experience of 7+ years government contracting, 5+ years with Fortune 50 tech companies, and 12+ years in hospitality industries. Leveraging strong business instincts to design and deliver complex IT infrastructure integrated seamlessly into operations for Fortune 500 companies. Proven track record of developing global IT enterprise solutions supporting multi-faceted platforms for major international brands, including Hyatt Hotels, Hilton Corp., and MGM International. Equally skilled in high-level executive ideation for on premise, hybrid, or cloud buildout of technical design within individual operation centers. Independently managed and controlled large projects with budgets of up to $25M allocated for system infrastructure design, build, staffing, and architecture. U.S. Military Veteran. Active Secret Clearance.

Overview

22
22
years of professional experience
1
1
Certification

Work History

DTS Global Walk-Up Support Leader

Deloitte
Raleigh, NC
11.2023 - Current
  • Developing high-quality, scalable, cost-effective IT solutions to fulfill the on-going needs of DTTL member firms
  • Analyzed customer feedback data to identify areas of improvement in the support process.
  • Monitored key performance metrics to ensure quality of service delivery.
  • Identified opportunities for process improvements within the support department.
  • Collaborated with IT personnel to develop automated solutions for various support processes.
  • Documented best practices for efficient problem resolution techniques across different platforms used by the organization's clients.
  • Organizing, administrating, and supervising people, processes, and technologies for the successful delivery of the service
  • Tactical responsibility for release management, platform management, investment planning, vendor management, and application/tools integration
  • Overseeing support for the services in the program in order to ensure high levels of response and customer satisfaction

US GPS Project Delivery Lead

DELOITTE
Raleigh
04.2021 - 11.2022
  • Manage Operations and Maintenance for client Contact Center to include IVR, ServiceNow, Datacap, and Kore.ai environments, manage service interruptions, conduct project on-boarding and off-boarding for staff, manage software upgrades to support enhancements and defect resolutions
  • Conduct client IT assessments, including comprehensive organizational review and assessment of capability to support current and future technology initiatives
  • Develop Disaster recovery procedures and lead disaster recovery test to include documenting results
  • Identify, develop, and deliver work products for client as outlined in contracts
  • Develop Project Plan for Contact Center and socialize with all teams to ensure successful implementations
  • Manage and deliver all SLAs as required for client
  • Evaluate existing hardware and software applications, financial acuity, and organizational positioning to make qualified recommendations regarding implementation of new technologies to achieve organizational objectives.

Executive Technology & Digital Transformation Advisor

WHITESAND GAMING LLC
Atlantic City
01.2015 - Current
  • Conduct client IT assessments, including comprehensive organizational review and assessment of capability to support current and future technology initiatives
  • Evaluate existing hardware and software applications, financial acuity, and organizational positioning to make qualified recommendations regarding implementation of new technologies to achieve organizational objectives
  • Acting in the role of CTO, consult with customers ranging from small to mid-size companies to large enterprise organizations to build three to five-year strategic business plans with clearly defined roadmaps and implementation structure to align IT objectives with overall organizational priorities
  • Define IT staff requirements, budgets, and support models, providing detailed analysis of personnel required to achieve desired service levels.

Vice President of Technology & Supply Chain

ONEIDA NATION ENTERPRISES, LLC
Verona
01.2012 - 01.2015
  • Initially hired as VP of Technology, assumed oversight of all supply chain activities for a large organization including purchasing, warehouse management, and resource recovery
  • Designed and implemented a comprehensive IT infrastructure that aligned disparate internal business units toward meeting and exceeding organizational goals
  • Built a comprehensive enterprise-wide loyalty program across restaurant, spa, golf, and hotel operations that increased revenue by 25%, more than 15% over initial projections
  • Connected disparate systems for data tracking and analysis, requiring detailed data plan mapping and extensive vendor communication that would allow for real-time reporting and execution of marketing programs via data warehouse and CRM
  • Implemented oversight for all contracts, while establishing policies and procedures for all PCI, gaming, HIPPA, and disaster recovery to ensure compliance with regulatory standards
  • Developed and managed IT organizational requirements for staffing, budgets, and support operation in order to evaluate areas of responsibility and develop strategic plans to meet established corporate objectives and goals
  • With oversight of operating and capital budgets, developed and evaluated RFP's to recommend and secure business application selections
  • Evaluated, designed, and deployed a multi-functional Data Warehouse infrastructure
  • Established and implemented Project Management Office along with project methodology policies and procedures.

Enterprise Strategy Advisor - Global Hospitality Community Lead

MICROSOFT CORPORATION, INC.
Redmond
01.2010 - 01.2012
  • One of the initial hires for a new group at Microsoft
  • Built a new group to be a liaison for Top 200 customers as a Trusted Advisors to build an enterprise strategy and fully utilize their investments in Microsoft resources
  • Led part of the hiring and onboarding process for the Trusted Advisor group
  • Acting as a key consultant to the hospitality industry - including Hilton and Disney Corp
  • Facilitated communication and value-added enterprise strategy between clients and Microsoft Corp
  • Reviewed IT infrastructure and architecture to determine best-fit solutions based on organizational goals and objectives
  • Identified solutions, merging opportunities included in client's investment in Microsoft Enterprise Agreement with existing assets in the customer's IT environment
  • Provided portfolio governance and oversight, driving lifecycle optimization and alignment across all Microsoft-related initiatives
  • Set up customer testing for Microsoft Cloud and worked closely with Azure development teams to identify industry solutions and cloud-based customer solutions.

Acting VP of IT Operations

COMSYS CONSULTING - MGM INTERNATIONAL
Las Vegas
01.2009 - 01.2010
  • Designed and delivered a rapidly developed international IT cloud solution for the organization including state of the art support model, infrastructure, a disaster recovery plan, customer loyalty program while ensuring data quality and security across the enterprise
  • Responsible for the selection of applications to support scaled growth to 40 locations over ten years
  • Designed and deployed a global hybrid cloud solution to support international organizational objectives
  • Defined technology plan, organizational framework, and design solutions helping to establish a strong competitive advantage within the marketplace
  • Developed staffing and resource models, taking into consideration salaries, experience level, technology competencies, and hiring timetables
  • Developed and evaluated all RFPs/RFQs and recommended best-fit organizational solutions for important infrastructure considerations including cabling and in-room technologies.

CIO & VP OF INFORMATION TECHNOLOGY

COSMOPOLITAN RESORT
Las Vegas
01.2006 - 01.2009
  • Designed a robust IT infrastructure from the ground up, defining IT strategy by critically evaluating solution designs, infrastructure, and applications to support the opening and ongoing operations of a $4B resort and casino
  • Developed overall technology vision and operating blueprint, defined staffing requirements and IT organizational chart, created IT budget, and captured and aligned business needs with organizational goals
  • Defined staffing and resource model, including salaries, experience levels, technology competencies, and hiring timetables
  • Developed, implement, and ensured adoption of project management methodology across the environment, while establishing IT policies and procedures to protect business and enhance production
  • Architected heterogeneous backbone environment based on converged network model; selected standardized server brand for applications to reduce complexity and TCO; and developed RPF process for all technology selections
  • Working with various business units evaluated applications and technology to identify most cost-effective CRM solution
  • Working with business units, identified analytical tools to lower cost of ownership and enhance customer and employee experience through the centralization of data for the Distributed Antenna system.

CIO & VP OF INFORMATION TECHNOLOGY

HYATT GAMING SERVICES, LLC
Chicago
01.2002 - 01.2006
  • Spearheaded a global IT organization and was responsible for opening Fallsview Hotel and Resort totally controlling a $25m budget with signing authority given by the CEO
  • Responsible for Global Hospitality locations including multi-lingual IT staff
  • Conducted a complete assessment of internal teams, processes, technologies, and services; created new technology vision and roadmap, initiating a major transformation across the enterprise to meet evolving corporate and property level initiatives
  • Collaborated with President, CFO, and Senior Corporate Staff Members to evaluate and implement technologies to meet evolving business needs
  • Globalized project management and systems engineering team while building a Project Management Office (PMO) to provide governance and oversight to new standardization, deployment, and centralization initiatives
  • Centralized application support contracts for all properties, achieving $5M in yearly savings
  • Led the design and deployment of HR and Finance, Property Management, and Food and Beverage systems to support core business operations across the property
  • Supported major applications including Micros, Opera and Konami.

Education

Master of Business Administration - Business & Finance

Webster University

Bachelor of Science - Computer Science

Hawaii Pacific University

Associates Degree - Telecommunication Technology

Community College of the Air Force

Skills

  • Cloud Services / Architecture
  • Strategic Planning
  • Roadmaps
  • Contingency Planning
  • Supply Chain Management
  • Network Operations
  • Staffing Models
  • Vendor Relationships and Management
  • Contract Negotiations
  • Global Team Development
  • Governance and Compliance
  • Security
  • Project/Program Management
  • Budget Management

Certification

  • Six Sigma Green Belt
  • Certified SQL Database Administrator
  • Certified Systems Analyst

Key Contributions

  • Technology Evaluator: Ability to evaluate IT organization/groups identifying their strengths and weaknesses, along with designing and implementing maturity growth plan.
  • Technology Architect and Roadmap Development: Able to evaluate current technology, design future technology, and build strategic plan and roadmap to align with company business objectives and maximize financial performance.
  • Technology Innovator: Display strong IT governance and optimization in startup, rapid-growth, and turnaround situations through effective project management and skillful oversight of contract negotiations, global team building, and strategy development.
  • Trusted C-Level Advisor: Consults with organizational and client executive leadership teams, providing strategic level guidance during conceptualization of infrastructure design and selection of appropriate tools and applications. Strong C-level presentation skills.
  • Visionary Technical Management: Effectively aligns technology initiatives with business, enterprise, and technology priorities, with proven success developing project management offices, establishing project management methodology while allocating organizational assets, people, and partnerships to maximize program effectiveness.
  • Noted Leadership Capabilities: Natural team leader with the ability to inspire others to achieve beyond expectation. Built strong domestic and global teams with proven success. Recipient of CEO Award as well as several leadership awards. Promoted 3 times within the first 120 days at three different companies.
  • Vendor Management: Managed vendor relationships, purchasing, RFP's, RFQ's, contract negotiations, product licensing, contract and licensing renewals, vendor management on issue resolutions, working closely with legal resources in reviewing and approving contracts for major corporations and over 1000 vendors over a 20-year timeframe.

Timeline

DTS Global Walk-Up Support Leader

Deloitte
11.2023 - Current

US GPS Project Delivery Lead

DELOITTE
04.2021 - 11.2022

Executive Technology & Digital Transformation Advisor

WHITESAND GAMING LLC
01.2015 - Current

Vice President of Technology & Supply Chain

ONEIDA NATION ENTERPRISES, LLC
01.2012 - 01.2015

Enterprise Strategy Advisor - Global Hospitality Community Lead

MICROSOFT CORPORATION, INC.
01.2010 - 01.2012

Acting VP of IT Operations

COMSYS CONSULTING - MGM INTERNATIONAL
01.2009 - 01.2010

CIO & VP OF INFORMATION TECHNOLOGY

COSMOPOLITAN RESORT
01.2006 - 01.2009

CIO & VP OF INFORMATION TECHNOLOGY

HYATT GAMING SERVICES, LLC
01.2002 - 01.2006

Master of Business Administration - Business & Finance

Webster University

Bachelor of Science - Computer Science

Hawaii Pacific University

Associates Degree - Telecommunication Technology

Community College of the Air Force

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Stephen Murphy