Stephen Nance
Washington,IL
Summary
Current same industry employment with emphasis on customer satisfaction and company procedures and profits.
Overview
50
50
years of professional experience
1
1
Certification
Work History
Retail Assistant Manager
Advance Auto Parts
Washington, IL
06.2020 - Current
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored new staff on product knowledge and customer service techniques.
- Analyzed inventory levels and implemented strategies to optimize stock management.
- Developed and executed promotional campaigns to enhance sales performance.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
Security Officer (Full-time)
G4S (Caterpillar)
East Peoria, IL
03.2019 - 09.2019
- 1. 2nd Shift Officer at Caterpillar Office Facility
- 2. Presenting at all times, a smart, alert and visible security presence at the premises of our client.
- 3. Officer on duty for 12 hour shift at times. Does admitting and screening of clients and employees.
- 4. Follow procedures at the start and end of each shift to ensure all matters of concern or note occurring during a shift are passed on for the purposes of service and incident management continuity
- 5. Writing complete and accurate handover and incident reports and taking appropriate action as required on all reports passed to you at the commencement or during a duty shift
- 6. Ensuring the safety and security of our clients’ buildings and assets by complying with safe working procedures and carrying out all security duties as specified, including internal and external patrols, monitoring CCTV, screen people for admittance.
- 7. Reporting any security events and dealing with emergency situations, including initial alerts and evacuations, in accordance with site procedures
- 8. Working as a team to provide conflict resolution assistance at client premises where there is potential for conflict
- 9. Greeting, assisting and directing members of the public and staff visiting the premises of our client
Security Officer (Full-time) Shift Supervisor
Securitas
Peoria, IL
01.2015 - 02.2019
- Responsibilities
- Supervisor for 2nd Shift at Caterpillar.
- Monitor incoming and outgoing business clients and public to a building complex with a large volume of traffic. Watch CCTV cameras and do foot and vehicle patrols as scheduled. Watch building equipment and report needed repairs to building engineers. Public safety is a big concern requiring constant vigilance.. Previous locations I've been involved in removing unwanted individuals from premises and cooperated with local law enforcement in numerous events. I also monitored night time parking lots for employees and customers exiting buildings in less than desirable conditions and locations.
- Accomplishments
- Was helpful in getting improvements made to the security and safety of buildings for occupants and their employer. Made friends with building occupants and other officers. This helped to understand the workings of the building better and have foresight for potential problems in the buildings where I patrol.
- Skills Used
- Integrity, Friendliness, Attentiveness, Observation and Vigilance were skills used to complete and improve job performance on a daily basis.
Customer System Technician
Att
Peoria, IL
06.1976 - 12.2013
- Responsibilities
- Work responsibilities included inspection of truck and equipment. Meet with supervisor and crew to discuss daily work load. Contact customers and advise of installation or maintenance appointment. Worked on digital and analog circuits including T1 and above, telephone equipment and wiring, fiber systems and DSL. I worked overtime, weekends and holidays as needed to keep customers accounts working. I filled out appropriate billing paper work for each job as needed. I also kept accurate records, inventory and ordered all business equipment and electronics for the entire garage.
- Accomplishments
- As a long time employee I gained an extreme volume of knowledge and skill that improved the business of Att in Peoria and surrounding areas. I also traveled thousands of miles to help where needed and I had no accidents or tickets. I applied this knowledge and job skill to exceed in whatever part of the company I was working in. I also tried to pass on the knowledge and skills learned to my fellow employees to help them succeed in their daily routines. I was always available via phone, text or IM to answer any questions.
- Skills Used
- My biggest accomplishment after 37 years was good customer contact skills. I always made sure my customers were happy and had no questions left unanswered. Their service worked better than before I arrived. I also am skilled at print reading, system testing, splicing wire fiber and coax. I'm proud to say I never had a cable damaged that I located. I worked with fellow employees, supervisors and different departments to get are goals accomplished daily and long term.
Education
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Deer-Creek Mackinaw High School
Mackinaw, ILFire Science (Incomplete) - undefined
Illinois Central College
East Peoria, IL01.2014
Skills
- Customer Service
- EMT Experience
- Word
- Stocking
- Organizational Skills
- Locator for Att for 25 years
- Security
- System Testing
- CCTV
- Wide base knowledge of construction, electrical, mechanical systems and plumbing through years of life experience
Certification
- PERC
- December 2014 to Present
- Permanent Employee Registration Card issued by the State of Illinois to applicants who have meet required criteria to become security guards.
- Certified Fire Apparatus Engineer
- July 1994 to Present
- Credited Certified Firefighter Course through the State of Illinois which qualifies me to drive and operate any vehicle with a water pump and fire fighting appliances.
- Certified Firefighter 2 State of Illinois
- October 1990 to Present
- Credited Certification Firefighter Course through the State of Illinois to qualify as a firefighter.
- Certified Hazardous Material First Responder
- July 1990 to Present
- Credited Certification through the State of Illinois to respond to hazardous Material incidents.
- Certified Rescue Technician
- June 1990 to Present
- Credited Certification through the State of Illinois to respond to accidents and disasters that involve rescue from various scenarios such as motor vehicle accidents, industrial machinery, farm equipment and silos.
- CPR Certification
- Current CPR Cert Expired. Multiple classes in the last 40 years. Willing to take as required..
- AED Certification
- BLS Certification
- Act 120
- First Aid Certification
- Security Guard
- Class D Security License
- PERC Card
Awards
1991 Firefighter of the Year Northern Tazewell Fire and Rescue, December 1992, Award bestowed on Firefighter/ EMT that had exemplary attitude and served as a model for others to follow while serving our community.
Additional Information
Act 1/2 for Security Officer,,, Former Captain and Training Officer on Northern Tazewell Fire Dept.
Timeline
Retail Assistant Manager
Advance Auto Parts
06.2020 - Current
Security Officer (Full-time)
G4S (Caterpillar)
03.2019 - 09.2019
Security Officer (Full-time) Shift Supervisor
Securitas
01.2015 - 02.2019
Customer System Technician
Att
06.1976 - 12.2013
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Deer-Creek Mackinaw High School
Fire Science (Incomplete) - undefined
Illinois Central College