Stephen Napier
Ypsilanti,MI
Summary
Accomplished Outside Sales Representative offering 12 years of experience in heavy duty truck parts industry. Seasoned seller with outstanding communication skills, leveraging positive rapport building and service-oriented acumen to garner, grow and sustain loyal customer relationships. Actively manage sales territory and develops plan and corrective actions to meet target of profitability.
Overview
18
18
years of professional experience
Work History
Firearms Instructor
Range USA
Ypsilanti, MI
11.2022 - Current
- Conducted classroom lectures, practical exercises, and range qualifications.
- Provided instruction on the safe handling of firearms in multiple settings.
- Identified areas where student performance needed improvement and provided corrective guidance.
- Created lesson plans that incorporated current tactics, techniques, and technologies relevant to firearms instruction.
- Modified existing courses or developed new courses based on changes in technology or standards.
Outside Sales Representative
FleetPride
Westland, Hazel Park, MI
10.2016 - Current
- Performed comprehensive market research to expand sales.
- Organized sale calls with customers and vendors.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Generated leads through cold calling, networking events, referrals.
- Managed accounts by providing solutions that best fit the customer's needs.
Account Manager
FleetPrideTruckPro
Romulus, MI
07.2021 - 10.2022
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Managed multiple accounts simultaneously while meeting deadlines.
- Maintained accurate records of all customer interactions in the CRM system.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Associate, Firearms Instructor
Top Gun Shooting Sports
Taylor, MI
06.2006 - 08.2019
- Connected with customers using strong conversational skills to uncover unique needs.
- Increased sales by cross-selling firearms and accessories purchases.
- Diversified presentations with skilled use of technology and audio-visual aids.
- Delivered group lectures and hands-on demonstrations to instruct students.
- Performed administrative duties such as preparing reports or scheduling classes.
Outside Sales Representative
Royal Truck & Trailer
Dearborn, MI
02.2012 - 10.2016
- Researched potential clients, identified decision makers and developed relationships with them.
- Gathered data on competitors' products, prices, and sales techniques.
- Maintained knowledge of current product offerings and pricing structures.
- Developed and implemented sales strategies to increase revenue.
- Generated leads through cold calling, networking events, referrals.
- Demonstrated products to potential customers and answered questions to close sales.
Education
High School Diploma -
Lincoln Consolidated High School
Ypsilanti06-2001
Skills
- Relationship Building
- Proven Sales Track Record
- B2B Sales
- CRM Tracking
- Client Needs Assessment
- Upselling Strategies
Timeline
Firearms Instructor
Range USA
11.2022 - Current
Account Manager
FleetPrideTruckPro
07.2021 - 10.2022
Outside Sales Representative
FleetPride
10.2016 - Current
Outside Sales Representative
Royal Truck & Trailer
02.2012 - 10.2016
Sales Associate, Firearms Instructor
Top Gun Shooting Sports
06.2006 - 08.2019
High School Diploma -
Lincoln Consolidated High School
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