Stephen Napolitana
danvers,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Assistant Operations Manager
SPS
08.2020 - Current
- Developed, implemented, and updated departmental policies and procedures to meet business objectives and goals.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Coordinated meetings with vendors and negotiated contract terms.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
Lead Maintenance
Hamilton and Wenham Schools
09.2017 - 08.2020
- Enhanced equipment efficiency by implementing a proactive maintenance schedule and addressing issues promptly.
- Streamlined inventory management for spare parts and tools, ensuring availability when needed.
- Actively participated in continuous improvement initiatives by recommending innovative solutions that streamlined workflow processes or enhanced system functionality without compromising quality standards or safety requirements.
- Reduced downtime through effective troubleshooting, diagnosis, and repair of industrial machinery.
- Maintained detailed records of all repairs, updates, and modifications made to facilities'' systems and equipment for easy reference.
- Ensured compliance with local, state, and federal regulations regarding building codes, environmental standards, and safety protocols in all maintenance activities conducted under my supervision.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Utilized proper tools and materials to adhere to safety guidelines.
- Led a team of technicians in the successful completion of complex maintenance projects within budget and on schedule.
Head of Grounds
Manchester by the Sea
01.2014 - 04.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Head Custodian
Everett Public Schools
07.2007 - 01.2014
- Checked in and stocked inventory throughout facility.
- Completed routine floor stripping, sealing, and finishing.
- Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Moved furniture for cleaning and set up for special events.
- Organized daily cleaning schedules for custodial team.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Assembled basic furniture and supplies for offices and other multi-use rooms.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Boosted team morale by providing consistent guidance, feedback, and support to custodial staff members.
- Streamlined the hiring and training process for new custodial staff members to ensure a seamless integration into the team.
- Provided prompt resolution to facility-related issues reported by staff or students through effective communication and follow-up actions.
Education
Everett High School
Everett, MA06-1987
Skills
- Process Improvement
- Policy Enforcement
- Cost analysis and savings
- Performance Tracking
- Purchasing and planning
- Employee Supervision
Timeline
Assistant Operations Manager
SPS
08.2020 - Current
Lead Maintenance
Hamilton and Wenham Schools
09.2017 - 08.2020
Head of Grounds
Manchester by the Sea
01.2014 - 04.2017
Head Custodian
Everett Public Schools
07.2007 - 01.2014
Everett High School
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