Stephen Navarro
El Paso,TX
Summary
Experienced field investigator and claims professional with a strong background in property damage assessment, vehicle accident investigations, and mortgage consulting. Seeking a position as a Field Property Adjuster with Allstate, where I can leverage my skills in on-site inspections, damage estimation, and customer service while expanding my expertise in claims software like Xactimate to provide prompt, fair, and efficient claims resolutions.
Overview
18
18
years of professional experience
Work History
Mortgage Loan Originator
PrimeLending
11.2021 - Current
- Conduct financial assessments and guide clients through the mortgage process, demonstrating strong attention to detail and adherence to regulations.
- Build and maintain relationships with clients, underwriters, and financial institutions to ensure timely loan approvals and closings.
- Showcased strong negotiation and customer service skills.
Mortgage Loan Officer
GECU Mortgage
12.2020 - 11.2021
- Managed the entire mortgage loan process from initial application to closing, ensuring compliance with regulatory standards.
- Collaborated with internal teams to expedite loan approvals, contributing to a high level of client satisfaction.
- Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
Background Investigator
City of El Paso Police Department
07.2018 - 12.2020
- Conducted thorough investigations to assess candidate eligibility, analyzing complex data and preparing detailed reports for review.
- Maintained strict confidentiality, showcasing strong organizational skills while managing a high caseload and adhering to investigative protocols.
- Documented information and submitted detailed reports.
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
Home Mortgage Consultant
Wells Fargo Home Mortgage
04.2017 - 07.2018
- Guided clients through the mortgage application process, ensuring they understood their loan options and requirements.
- Worked closely with underwriters and processors to streamline loan approvals, achieving consistent success in meeting and exceeding sales goals.
Police Officer / Investigator
City of El Paso Police Department
10.2006 - 07.2014
- Investigated vehicle accidents and property damage claims, assessing the extent of damages, determining liability, and preparing detailed reports for use in legal and insurance contexts.
- Negotiated settlements and resolutions with involved parties, including accident victims, insurance companies, and other stakeholders, ensuring fair outcomes and avoiding litigation.
- Effectively resolved conflicts between disputing parties in high-stress situations, applying de-escalation techniques to diffuse potentially volatile scenarios.
- Demonstrated strong interpersonal and negotiation skills while collaborating with external agencies, body shops, and contractors to expedite repairs and resolve disputes regarding property damage.
- Utilized conflict resolution techniques to maintain public safety during investigations, facilitating calm and productive conversations with claimants, witnesses, and third parties.
- Provided excellent customer service to involved parties, ensuring clear communication and efficient resolution of claims.
Education
No Degree - Criminal Justice
University of Phoenix
El Paso, TXNo Degree - Criminal Justice
University of Texas At El Paso
El Paso, TXSkills
- Claims Investigation & Property Damage Assessment: Extensive experience conducting field investigations, assessing damages, and preparing detailed claims reports
- Willingness to Learn Estimation Software: Eager to expand skills in Xactimate and other claims software, with a strong aptitude for quickly mastering new technologies
- Customer Service Expertise: Proven ability to empathize with customers, offering compassionate, clear, and effective communication throughout the claims process
- Negotiation & Conflict Resolution: Strong negotiation skills developed through managing disputes, settling claims, and resolving conflicts in high-pressure situations
- Critical Thinking & Problem Solving: Adept at utilizing a variety of tools, resources, and analytical skills to resolve complex property claims in a fast-paced environment
- Organizational & Documentation Skills: Detail-oriented in maintaining accurate logs, preparing reports, and documenting claims within management systems for future reference
- Physical Readiness: Capable of performing field inspections, including accessing roofs and carrying equipment, with ability to lift up to 50 pounds
Timeline
Mortgage Loan Originator
PrimeLending
11.2021 - Current
Mortgage Loan Officer
GECU Mortgage
12.2020 - 11.2021
Background Investigator
City of El Paso Police Department
07.2018 - 12.2020
Home Mortgage Consultant
Wells Fargo Home Mortgage
04.2017 - 07.2018
Police Officer / Investigator
City of El Paso Police Department
10.2006 - 07.2014
No Degree - Criminal Justice
University of Phoenix
No Degree - Criminal Justice
University of Texas At El Paso
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