Stephen Newswanger
Lancaster,PA
Summary
Seasoned Produce Supervisor with background in managing high-traffic grocery stores. Notable experience includes improving operational efficiency, coordinating fresh produce logistics, and implementing quality control procedures. Strengths lie in leadership abilities, inventory management, and staff training. Proven track record of enhancing customer satisfaction through maintaining high standards of freshness and product presentation.
Overview
12
12
years of professional experience
Work History
Produce Supervisor
Sharp Shopper Grocery Outlet
Leola, PA
05.2022 - 05.2026
- Supervised produce department operations and ensured product quality.
- Trained staff on proper handling and storage of fresh produce.
- Managed inventory levels and maintained accurate stock records.
- Implemented safety protocols to maintain a clean work environment.
- Monitored product displays for freshness and visual appeal.
- Assisted customers with inquiries and provided product information.
- Collaborated with team members to enhance workflow efficiency.
- Assisted customers with product selection, inquiries, and complaints in a courteous manner.
- Established guidelines for proper storage and rotation of products in accordance with company policy.
- Monitored stock levels and adjusted orders accordingly to ensure sufficient supply.
- Maintained accurate records for all transactions related to purchasing, receiving, stocking, pricing and selling of products.
- Ensured compliance with food safety regulations and quality standards.
Manager on Duty
Sharp Shopper Grocery Outlet
Leola, PA
10.2014 - 06.2024
- Oversaw daily store operations to ensure smooth workflow and customer satisfaction.
- Managed staff schedules to optimize coverage during peak shopping hours.
- Trained new employees on company policies and customer service standards.
- Resolved customer complaints effectively to enhance shopping experiences.
- Supervised cash handling procedures for accuracy and security during transactions.
- Resolved customer complaints in a professional manner.
- Trained new employees on job duties and company policies.
- Audited cash registers at the end of each shift for accuracy.
- Performed administrative tasks such as filing documents or preparing reports.
- Assigned tasks to employees and monitored progress of projects.
- Provided guidance and support to team members when needed.
- Interacted with customers regularly to ensure their needs were met.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Ensured compliance with safety regulations, company policies, and procedures.
- Developed strategies to increase customer satisfaction ratings.
- Reviewed daily sales reports to identify areas of improvement.
- Investigated incidents reported by customers or staff members.
- Implemented cost-saving initiatives that improved efficiency without compromising quality.
Refrigerator Supervisor
Sharp Shopper Grocery Outlet
Leola, Pa
03.2020 - 05.2023
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored staff on customer service and product knowledge.
- Managed inventory levels and organized stock on the sales floor.
- Coordinated scheduling to optimize staffing during peak hours.
- Monitored store cleanliness and maintained safety standards throughout shifts.
- Assisted in implementing promotional displays to enhance customer engagement.
- Resolved customer inquiries and addressed concerns effectively and professionally.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
Freezer Supervisor
Sharp Shopper Grocery Outlet
Leola, Pa
10.2014 - 05.2016
- Managed freezer inventory to ensure product freshness and quality.
- Trained staff on proper freezing techniques and safety protocols.
- Operated freezer equipment to maintain optimal temperatures.
- Collaborated with team members for efficient stock rotation practices.
- Inspected products for quality control and adherence to standards.
- Maintained cleanliness and organization of freezer storage areas.
- Monitored temperature levels in the freezer to ensure compliance with health regulations.
- Assisted customers with selecting appropriate frozen products based on their needs.
Education
Conestoga Valley High School
Lancaster , PaSkills
- Product quality assurance
- Inventory management
- Food safety compliance
- Staff training
- Visual merchandising
- Team collaboration
- Problem solving
- Attention to detail
- Ordering supplies
- Product rotation
- Store layout
- Merchandising strategies
- Employee scheduling
- Retail management background
- Department leadership
- Product merchandising
- Health department standards
- Task prioritization
Timeline
Produce Supervisor
Sharp Shopper Grocery Outlet
05.2022 - 05.2026
Refrigerator Supervisor
Sharp Shopper Grocery Outlet
03.2020 - 05.2023
Manager on Duty
Sharp Shopper Grocery Outlet
10.2014 - 06.2024
Freezer Supervisor
Sharp Shopper Grocery Outlet
10.2014 - 05.2016
Conestoga Valley High School