Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephen Norgard

Denver,CO

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level ordinary seafarer position. Ready to help team achieve company goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Security Guard/Manager/Small Business Owner

Several
12.2003 - Current
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Managed and motivated employees to be productive and engaged in work.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Accomplished multiple tasks within established timeframes.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Checked and verified photo identification prior to granting facility access.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Cross-trained existing employees to maximize team agility and performance.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Controlled costs to keep business operating within budget and increase profits.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
  • Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.

Infantry Officer

Army
06.1995 - 02.2003
  • Streamlined logistical processes to ensure timely arrival of supplies and equipment for field operations.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Coordinated infantry positioning and equipment locations to facilitate safety and efficiency.
  • Organized and oversaw training, administration and security activities of Infantry units.
  • Provided comprehensive after-action reports, identifying areas for improvement in future operations or trainings.
  • Maintained optimal physical fitness standards within the unit, promoting a culture of health and wellness among soldiers.
  • Developed leadership skills in junior officers through mentorship and guidance.
  • Utilized critical thinking to analyze situations and formulates decisions.
  • Conducted risk assessments, implementing safety measures to minimize potential hazards during training exercises and combat missions.
  • Led unit through successful deployments, demonstrating adaptability to various environments and situations.
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
  • Instructed infantry skills at service schools and combat training centers.

Radio Operator

U. S. Army
06.1988 - 05.1995
  • Facilitated clear and effective communication between field operators and command centers during critical missions.
  • Aided in planning successful missions through participation in pre-mission briefings, sharing insights on current communication capabilities and limitations.
  • Installed, tested and operated radio equipment, adjusting settings to achieve clearest transmission.
  • Monitored emergency frequencies to detect distress calls and dispatch emergency response personnel or equipment.
  • Maintained accurate documentation of messages transmitted and received.
  • Trained new radio operators on equipment usage, protocols, and best practices to ensure proficiency within the team.
  • Provided vital situational updates to commanders by relaying real-time information from field operatives during operations.
  • Increased accuracy of message transmissions by utilizing phonetic alphabets when communicating over the airwaves.
  • Reduced instances of miscommunication through diligent use of radio etiquette and standardized protocol adherence.

Education

Security And Risk Management

University of Leicester
Leicestershire, England
07-2010

Bachelor of Arts - History

Auburn University At Montgomery
Montgomery, Alabama
06-1995

High School Diploma -

Jefferson Davis High School
Montgomery, Alabama
06-1988

Skills

  • Verbal and written communication
  • Security camera monitoring
  • Patrolling
  • Workplace safety
  • Work ethic
  • Punctuality
  • Security protocols
  • Emergency awareness
  • Keen observer
  • De-escalation techniques
  • Vigilance awareness
  • Security procedures
  • Radio communication

Certification

  • Merchant Mariner Credential (#8694784)
  • Transportation Workers Identification Card (Expiration Date - 12/11/2029)
  • U. S. Passport (#683184042 Expiration Date - 05/15/2032)
  • USCG Medical Certificate (Ref #8694784 STCW Expiration Date - 02/07/2027)
  • Vessel Personnel with Designated Security Duties (VPDSD)
  • Security Awareness (SA)
  • STCW-BT

Timeline

Security Guard/Manager/Small Business Owner

Several
12.2003 - Current

Infantry Officer

Army
06.1995 - 02.2003

Radio Operator

U. S. Army
06.1988 - 05.1995

Security And Risk Management

University of Leicester

Bachelor of Arts - History

Auburn University At Montgomery

High School Diploma -

Jefferson Davis High School

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Stephen Norgard