STEPHEN nwabueze
Lemoyne,PA
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Worldwide Technology Services
Lemoyne, PA
09.2024 - Current
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Configured, maintained, and monitored computer systems for optimal performance.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Conducted research on technical products in order to make recommendations to customers.
- Assisted customers with mobile device configuration including email accounts and security settings.
- Created user accounts in Active Directory while maintaining proper security protocols.
- Diagnosed hardware failures using appropriate tools such as multimeters or logic analyzers.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Provided remote assistance to end-users when needed.
Data Entry Specialist
AMN Healthcare
San Diego, CA
01.2024 - 09.2024
- Inputted data into computer system to ensure accuracy and completeness of records.
- Validated customer information, such as addresses and contact numbers.
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Created spreadsheets for tracking incoming orders and outgoing shipments.
- Identified errors in the data entry process and corrected them promptly.
- Reviewed completed work for accuracy before submitting it to supervisor for review.
- Entered large volumes of data quickly with a high degree of accuracy.
Liaison Officer
AMN Healthcare
San Diego, CA
02.2023 - 11.2023
- Facilitated meetings between internal staff, clients and other external contacts to discuss project requirements and outcomes.
- Provided support during negotiations to ensure that all parties involved understood their roles and responsibilities.
- Monitored progress of projects as well as deadlines associated with them, escalating any issues or concerns when necessary.
- Prepared reports on liaison activities for senior management review; updated records accordingly.
- Liaised with vendors regarding procurement of goods, services needed for liaison activities; monitored delivery timelines, costs, quality control measures.
- Acted as a point of contact for media enquiries relating to liaison activities undertaken by the organization.
Education
Bachelor of Science - POLITICAL SCIENCE AND PUBLIC ADMINISTRATION
UNIVERSITY OF BENIN
NIGERIA05-2007
Skills
- Application installations
- Critical Thinking
- Software Debugging
- Problem-Solving
- System Troubleshooting
- Interpersonal Communication
- System Configuration Changing
- Hardware upgrades
- Data Analysis
- Remote Support
Certification
- COMPTIA A+
- COMPTIA SECURITY+
Languages
English
Professional
Afrikaans
Professional
Timeline
Technical Support Engineer
Worldwide Technology Services
09.2024 - Current
Data Entry Specialist
AMN Healthcare
01.2024 - 09.2024
Liaison Officer
AMN Healthcare
02.2023 - 11.2023
- COMPTIA A+
- COMPTIA SECURITY+
Bachelor of Science - POLITICAL SCIENCE AND PUBLIC ADMINISTRATION
UNIVERSITY OF BENIN