Stephen O'Brien
El Centro,California
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Crew Member
Jersey Mike's Subs
01.2023 - 10.2023
- Worked front counter, prep, dish pit and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
Customer Service Rep
Markful
09.2022 - 12.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained and updated records, reports, files and communication information.
Life Insurance Agent
New York Life Insurance Co
01.2021 - 05.2022
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Followed up promptly with interested clients to close sales.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Developed sales strategies to increase sales of insurance policies.
- Generated leads through cold-calling, networking and other outreach methods.
Cashier/Assistant/Delivery Courier
Cambridge Chemists
04.2017 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
Customer Service Representative
Zebra Technologies
12.2011 - 03.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Lindenhurst Senior High School
Lindenhurst, NY06.2009
Skills
- Customer Service
- Inventory Restocking
- Product Knowledge
- Appointment Scheduling
- Account Updating
- Data Collection
- Data Entry
- Self-motivation
- Adaptability
- Decision-making
- Professionalism
- Physical stamina
Certification
- Bartending License - 2013
Timeline
Crew Member
Jersey Mike's Subs
01.2023 - 10.2023
Customer Service Rep
Markful
09.2022 - 12.2022
Life Insurance Agent
New York Life Insurance Co
01.2021 - 05.2022
Cashier/Assistant/Delivery Courier
Cambridge Chemists
04.2017 - 03.2021
Customer Service Representative
Zebra Technologies
12.2011 - 03.2015
High School Diploma -
Lindenhurst Senior High School
Similar Profiles
Jonathan BondJonathan Bond
Crew Member at Jersey Mike's Subs/AJ Subs LLCCrew Member at Jersey Mike's Subs/AJ Subs LLC
Avery CorkillAvery Corkill
General Manager at Hellcat Subs LLC Jersey Mike's SubsGeneral Manager at Hellcat Subs LLC Jersey Mike's Subs
Kaiden LeintzKaiden Leintz
Deli Clerk at Jersey Mike's SubsDeli Clerk at Jersey Mike's Subs
Richard FurgelRichard Furgel
Shift Leader at Jersey Mike's SubsShift Leader at Jersey Mike's Subs
Ricky De LeonRicky De Leon
Deputy Sheriff at Imperial County Sheriff's OfficeDeputy Sheriff at Imperial County Sheriff's Office