Stephen Odoemena

• Utilize Salesforce customer relationship management software to facilitate the process of responding to customer calls and addressing customer concerns

• Resolve customer inquiries/complaints with limited escalation to team leadeers

• Document client discussions clearly and concisely

• Review and obtain settlement approvals from clients

• If required, escalate and direct clients to managers, team leads, and other departments as needed

• Interviewing current and potential Merchants regarding small to large business loans
• Ensuring that all required documents are completed and accurate
• Analyzing applicants business to determine the feasibility of granting loan requests
• Working with weekly and monthly quotas
• 100-300 outbound and inbound calls
• CRM experience (Salesforce & Five9)
• Negotiating with financial partners as well as creditors and collection agencies
• Administering loan applications for the purchasing of real estate as well as working capital for business
• Interviewing loan applicants and assisting applicants in choosing the right mortgage option and approving or rejecting loans
• Negotiating payment plans for repossessions and collection agencies
• CRM experience as well as outlook
• Multiple weekly quotas
• 200-300 outbound calls a day

• Supervised a series of employees, set tasks and goals, followed up with upper management
• Hired employees, set schedules and work assignments
• Answer incoming calls
• Join in on the planning, development and operational activities
• Data entry
• Create ways to announce operational procedures
• Assisting in Mailroom activities