Stephen Offutt

Caretaking full time for elderly parent with medical and health issues.

• Engaged with customers to build rapport and loyalty.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new and potential customers.
• Increased sales by offering advice on purchases and promoting additional products.
• Solved customer challenges by offering relevant products and services.

• Recruit, train and supervise personal training and group exercise staff.
• Enhance profitability by organizing and delivering appropriate range of fitness programs.
• This includes implementing small group personal training launched in December 2017.
• Implemented on-going complimentary workshops and seminars for members to enhance member experience by providing interaction with PT STAFF without feeling pressured to make additional investments.
• Regularly achieved 100% or above revenue boosting total sales revenue for club sales and operations.
• Support Operations Manager by assisting with pro-shop/concessions sales, and through actively cleaning and delegating maintenance duties to staff.
• Support GM with membership sales and overall club operations.
• Conduct exit interviews with members cancelling to reengage members into programs and get them excited about their goals again.
• This leads to minimizing club attrition.

• Recruited new members through making over 75 outbound calls daily, community lead generation, and business to business sales.
• Achieved daily, weekly, and monthly acquisition and retention goals through persistent outreach, and on-going communication with members.
• Operated as lead point of contact and relationship manager for all matters specific to generated account base.

• Hired, trained, and consistently developed strong and dynamic teams of Personal Trainers.
• Conducted 50% of all new member fitness assessments, reviewed program options and matched new members with qualified personal trainers and programs to meet their needs.
• Monitored, analyzed and measured sales performance; develop and implement plans to maximize sales to meet or exceed sales goals and objectives.
• Trained and developed junior coaches on technical skill set, program design, human bio-mechanics, and personal trainer business skills.

• Increased ancillary revenue of fitness department sales from 190k in 2009 to 400k in 2012.
• Recruited, trained and supervised staff of 16 personal trainers.
• This included managing staff rotations and schedules, sales training, and improving technical skills.
• Attended health fairs and marketing events to increase awareness and drive increased membership sales.
• Carried out health and safety checks on equipment and facility.
• Delivered fitness coaching maintaining personal client base of no less than 10 on- going clients year round to lead by example.
• Developed and implemented small group personal training based around TRX suspension training system and Kettle bells.

• Achieved monthly revenue targets consistently.
• Hired and trained Sales Consultants, Front Desk Associates, Childcare and Maintenance personnel, and Personal Training Manager.
• Regularly represented company at marketing events and public relations events.
• Prepared monthly financial and revenue reports to establish growth of key business metrics.
• Reviewed these reports monthly with District Managers and VP of Operations.
• Beat monthly attrition target by 1% every month.

• Increased Active Client Penetration from 9% to 15%.
• Managed 20 employee’s responsible for 95% of ancillary revenue.
• Implemented training course for new recruits – speeding profitability.
• Achieved and exceeded sales and revenue budgets 20 out of 21 months.
• Received company’s “High Impact” award in 2006 for top Fitness Manager.
• Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety
• Responded promptly to customer issues and resolved problems through effective communication and decision making skills

• Acted as primary liaison between clients, support staff, and project management.
• Managed 30 operations employee’s during tests and actual disasters.
• Assisted to facilitate set up, coordination and completion throughout disaster recovery events with support services, systems operations, and network operations.
• Oversaw daily operations to ensure high levels of productivity
• Exceeded goals through effective task prioritization and great work ethic
• Demonstrated respect, friendliness and willingness to help wherever needed

• Meet and greet customers through skillful fact finding, determine which vehicles and accessories that best meet needs of each individual customer.
• Maintain knowledge of vehicles and options on competition to assist customers with comparison of vehicles to show how to best fulfill their needs.
• Followed up with all new and existing customers to build relationships that encourage repeat business, loyalty, and referrals.
• Successfully completed Stuker automotive sales training, promoted to Customer Care Manager.
• Responsible for overseeing every vehicle delivery, implementing follow up system to ensure all customers are happy, loyal, and ensuring department achieved high customer impact rating.
• Offered comprehensive knowledge of vehicle operations and brand features
• Negotiated vehicle prices and secure financing for customers
• Maintained compliance with all service, quality, and regulatory standards
• Demonstrated vehicles and features, and conduct test drives