Stephen Oliveras

• Entered data, generated reports, and produced tracking documents.
• Carefully analyze engineering letters, to determine where solar panels are being installed.
• Input measurements of each house to determine if structural upgrades are needed.
• Collaborate with engineer's to determine if structure is safe to install on.
• Follow up with felid technicians to close out, "sitecaptures."
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

• With the assistance of my team I helped manage our portfolio of over 800 units under management.
• Planning, scheduling, and coordinating general maintenance, major repairs, and remodeling or construction projects for residential properties.
• Inspecting grounds, facilities, and equipment routinely to determine the necessity of repairs or maintenance.
• Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises.
• Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
• Meeting with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
• Conducting Move-In/Move Out inspections for every month and monitoring lease breaks.

• Create, deliver and edit marketing materials and advertising campaigns that are effective and timely.
• Develop new community events and all signage to encourage and entice potential buyer
• Manage website design, content, development and tracking analytics to ensure all content is up to date and relevant
• Develops, implements, and tracks marketing programs such as email, social media, or digital campaigns, and events
• I was the in house photographer, and took photos of all the vacant units for marketing.
• Created all the floor plans for units using the application "Magic Plan"

• Guide customers every step of the way, from sale or facilitating the

appraisal to test drives and arranging financing applications.
• Explaining, and guiding customers through entire contract of the new

vehicle being purchased.
•Reads/examines incoming titles for accuracy and legibility, gets clarification

if necessary, classifies properly and files within appropriate file system. •Compiles and maintains a complete list of all outstanding title work. Reports

to management on the status of any missing or problem titles and provides

a current list of outstanding titles.
•Prepares payoff checks for new vehicles and trade-ins.
•Handles customer complaints with integrity and poise and, when necessary,

refers dissatisfied customers to the appropriate individuals for resolution.

•Provide exceptional service for both internal and external clients •Communicate with various companies to obtain home owners insurance,

flood certificate, title commitment, verification of employment and payoff

information.
•To assist with documentation collection and data entry •Send appraisal waivers to borrowers
•Confirm wiring instructions and closing dates
•Pull "SAM" reports of borrowers