STEPHEN OMMERT
Conneaut,OH
Summary
Manager in Distribution System Operations with extensive expertise spanning over 19 years in the utility industry, adept at enhancing system performance and customer satisfaction through strategic operational improvements. Demonstrates strong leadership and problem-solving skills, with a proven track record in safety management, project execution, and cross-departmental collaboration. Passionate about driving positive change and fostering a culture of innovation and efficiency within the organization.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
19
19
years of professional experience
Work History
Manager– Distribution System Operations
FirstEnergy
05.2023 - Current
- Drive continuous improvement in system performance and customer satisfaction by identifying and implementing strategic operational enhancements
- Lead Erie DCC operations, ensuring electric delivery safety and reliability
- Collaborate across departments to enhance system performance and customer satisfaction
- Lead cross-departmental initiatives to boost electric delivery safety and reliability, implementing solutions to address switching errors
- Analyze operational data to identify areas for improvement, developing and executing targeted strategies to enhance system efficiency
- Maintain meticulous records for regulatory compliance and operational reporting, ensuring accuracy and transparency in all Distribution Control Center activities
- Led an effort to reduce switching errors within the PNDCC resulting in a 50% reduction in 1st year of the plan, and further reductions to date in year two.
- Improved reliability goals by identifying opportunity in Pennsylvania operations to begin using new tools to avoid impacts of forced outages to reliability metrics.
Supervisor– Distribution System Operations
FirstEnergy
03.2022 - 05.2023
- Lead DCC operations, ensuring efficient system monitoring and issue resolution
- Enhanced system reliability by analyzing outages and implementing strategic improvements
- Supervised DSOs, fostering teamwork and driving professional development
- Managed change requests for accuracy, including mapping updates and GIS processes
- Optimized resource allocation and tracked inoperable equipment proactively
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity
Advanced Technical Specialist, ADAPT ADMS Project
FirstEnergy
09.2019 - 03.2022
- Coordinate Outage Management System, ensuring safety and strategic alignment
- Supervise GIS and NMS integration, enhancing data connectivity. Created a team to review 8,500 circuits in GIS for connectivity, visual, and other issues
- Identify and resolve operational issues, proposing effective solutions
- Facilitate communication between OMS and GIS/ADMS, fostering collaboration
- Conducted user acceptance testing on monthly patches for NMS, Flex, and OMA products, identifying and resolving critical defects to optimize system performance
- Served as key liaison between OMS and GIS/ADMS tracks, fostering open communication and aligning strategic approaches for new program implementation
- Drove strategic planning with management, coordinating regional testers and vendors to significantly improve OMS functionality and operational efficiency
- Facilitated seamless communication between OMS and GIS/ADMS tracks, aligning strategic approaches for new program implementation
- Spearheaded GIS and NMS integration initiatives, enhancing data connectivity and streamlining operational processes
- Led cross-functional meetings, providing valuable OMS insights and demonstrating leadership to drive project success
Youth Pastor
Radiant Life Church
06.2013 - 06.2021
- Lead weekly sessions for 40+ students, fostering engagement and learning
- Design and update annual lesson plans, ensuring comprehensive coverage
- Facilitate effective communication with parents, enhancing community relations
- Maintain and coordinate church vehicles, ensuring operational readiness
- Built lasting relationships with youth and parents or guardians.
- Increased youth group attendance by creating dynamic worship services tailored to engage a younger audience.
- Organized successful retreats that provided opportunities for spiritual reflection, personal growth, and fellowship among peers.
Distribution System Operator
FirstEnergy
10.2012 - 09.2019
- Supervise and ensure safe operation of electrical systems, enhancing system reliability
- Coordinate and execute switching activities, reducing outage times effectively
- Train new operators, improving team efficiency and operational knowledge
- Manage SCADA/EMS systems, optimizing distribution performance and safety
- Dispatch and resolve trouble orders, maintaining uninterrupted power supply
Meter Reader
FirstEnergy
05.2006 - 10.2012
- Independently manage and collaborate on meter reading tasks
- Enhance safety awareness in daily meetings
- Support supervisors in reducing estimated account numbers
- Coordinate with FieldNet for accurate routing
- Deliver exceptional customer service consistently
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
Education
Studies - Youth Ministry
Ohio School of Ministry (OSOM)
Columbus, Ohio01.2009
Studies - Business Management
Bowling Green State University (Firelands Campus)
Huron, Ohio09.2007
Skills
- Team leadership
- Strong verbal and written communication
- Occupational safety expertise
- Performance Management
- Conflict Resolution
- Process Improvement
- Change Management
- Project Management
- System Operations
- ADMS
- Cross-functional teamwork
- Customer relationship management (CRM)
Timeline
Manager– Distribution System Operations
FirstEnergy
05.2023 - Current
Supervisor– Distribution System Operations
FirstEnergy
03.2022 - 05.2023
Advanced Technical Specialist, ADAPT ADMS Project
FirstEnergy
09.2019 - 03.2022
Youth Pastor
Radiant Life Church
06.2013 - 06.2021
Distribution System Operator
FirstEnergy
10.2012 - 09.2019
Meter Reader
FirstEnergy
05.2006 - 10.2012
Studies - Youth Ministry
Ohio School of Ministry (OSOM)
Studies - Business Management
Bowling Green State University (Firelands Campus)
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