Stephen Outlaw
Fishers,IN
Summary
Dedicated professional with extensive experience in inventory management, payroll processing, staff training, and customer service. Proven leadership skills demonstrated through years of management experience and successful team development. Committed to delivering high-quality results and enhancing operational efficiency in every role. Enthusiastic about contributing to organizational success through effective collaboration and problem-solving.
Overview
11
11
years of professional experience
Work History
Food and Beverage Manager
Hotel Nickel Plate, Tapestry Collection by Hilton
Fishers, Indiana
01.2025 - Current
- Managed daily operations of food and beverage services at a boutique hotel.
- Processed payroll for all employees accurately and efficiently.
- Developed and implemented standard operating procedures for service excellence.
- Handled project logistics by making purchases and conducting supply chain management.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Analyzed monthly P&L statements to identify opportunities for increasing profits or reducing losses.
- Collaborated with culinary team to design seasonal menu offerings for guests.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
Front Desk Manager
Hotel Nickel Plate, Tapestry Collection by Hilton
Fishers, Indiana
11.2024 - 01.2025
- Managed front desk operations to ensure smooth guest check-in and check-out.
- Coordinated room assignments and reservations for optimal occupancy rates.
- Resolved guest inquiries and complaints to enhance overall satisfaction.
- Implemented training programs for new front desk employees on hotel procedures.
- Monitored inventory of front desk supplies to ensure availability at all times.
- Communicated with housekeeping and maintenance teams for timely room readiness.
- Developed daily shift schedules for front desk staff to ensure adequate coverage.
PM Supervisor
Hotel Nickel Plate, Tapestry Collection by Hilton
Fishers, IN
03.2024 - 11.2024
- Pre-opening interviewing & hiring for front of house.
- Conflict Resolution & Communication skills.
- Accounting & Organizational skills.
- Implementation of new procedures related to day-to-day hotel operations.
- Organized training sessions for staff on new tools or techniques used in project management.
Business Consultant
Living Water Fellowship Church
Indianapolis, IN
05.2024 - Current
- Providing expert advice and strategic guidance to business on various aspects of operations and financial management.
- Preparing reports, presentations, and other documents.
- Maintaining confidentiality of sensitive business information.
- Assisting with financial decision-making, such as mergers and acquisitions, capital investments, and risk management.
Front Office Manager
Hilton Garden Inn Hotel
Terre Haute, IN
12.2022 - 03.2024
- Oversee cash and credit card payment transactions at the front desk.
- Handle payment processing and provide customers with receipts and proper bills and change.
- Manage guest check-in and check-out procedures, reservations and payments.
- Correct guest issues promptly with friendly service.
Social Media Manager
Hilton Garden Inn Hotel
Terre Haute, IN
01.2023 - 03.2024
- In-house restaurant advertising on social media.
- Updated social media pages to potential customers to create engagement.
- Developed and maintained content and communications to drive marketing campaigns, activities and events.
Night Auditor
Hilton Garden Inn Hotel
Terre Haute, IN
08.2021 - 12.2022
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Marketing Manager
Luxury Affordable Boutique
Indianapolis, IN
01.2019 - 05.2021
- Advertising of products on 2 social media platforms.
- Traveled to Beverly Hills to promote and sell several products.
- Facilitated meetings to share marketing plans and explain future business goals.
Actor
Babes n Beaus
Chicago, IL
08.2021 - 08.2021
- Illinois
- I was a backup actor for a tv series that aired in 2022
Camp Counselor
Living Water Fellowship Church
Indianapolis, IN
05.2015 - 08.2021
- Coordinated and led group activities for campers and counselors.
- Engaged children in arts and crafts, singing, sports activities, games and field trips.
Education
Bachelor of Science - Marketing
Indiana State University
Terre Haute, IN05-2023
High School Diploma -
Pike High School
Skills
- Supply Chain Management
- Microsoft Excel
- Hotel Management
- New-Hire Admissions
- Payroll Processing
- P&L Management
- Leadership Development
- Inventory Management
- Staff training
Affiliations
- I mentored incoming freshmen at Indiana State University by helping them navigate their first year on campus. More specifically, sharing my resources, my connections, experiences, and wisdom, were steps I took, to push them into greatness.
Timeline
Food and Beverage Manager
Hotel Nickel Plate, Tapestry Collection by Hilton
01.2025 - Current
Front Desk Manager
Hotel Nickel Plate, Tapestry Collection by Hilton
11.2024 - 01.2025
Business Consultant
Living Water Fellowship Church
05.2024 - Current
PM Supervisor
Hotel Nickel Plate, Tapestry Collection by Hilton
03.2024 - 11.2024
Social Media Manager
Hilton Garden Inn Hotel
01.2023 - 03.2024
Front Office Manager
Hilton Garden Inn Hotel
12.2022 - 03.2024
Night Auditor
Hilton Garden Inn Hotel
08.2021 - 12.2022
Actor
Babes n Beaus
08.2021 - 08.2021
Marketing Manager
Luxury Affordable Boutique
01.2019 - 05.2021
Camp Counselor
Living Water Fellowship Church
05.2015 - 08.2021
High School Diploma -
Pike High School
Bachelor of Science - Marketing
Indiana State University