Stephen Pack
Madison,Al
Summary
Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 18 years in the field. Delivered supplies and equipment to departments by receiving and transferring items. Maintained inventory and reconciled variances by conducting regular physical counts. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Area Director North Alabama Applebee's
QRC- Applebee’s
12.2018 - Current
- To achieve and maintain above national average Guest Feedback ratings
- Mentored team members by demonstrating best practices for sales and customer service.
- Drove district growth through program quality, sales initiatives and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Cultivated positive rapport with associates and team leadership.
- Monitor P&L performance monthly with General Managers to ensure plans are established to drive financial accountability to meet or exceed company goals
- Adhere to company policies and procedures and ensure they are being followed in all restaurants.
- Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
- Streamlined processes for increased efficiency by evaluating and restructuring 9 departmental operations.
- Developed high-performing teams through strategic recruitment, training, and performance management efforts.
- Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
- Reduced operational costs through careful budget management and resource allocation optimization.
- Created a culture of accountability among staff members by setting clear expectations regarding job responsibilities and performance goals consistent with company values.
- Performed performance audits to reduce and control loss and meet internal audit and compliance objectives.
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Conducted routine inspections to check quality and compliance with established specifications.
- Streamlined processes for increased efficiency by evaluating and restructuring departmental operations.
General Manager
QRC- Applebee’s
03.2017 - 12.2018
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
District Manager
Vector Marketing Company, CUTCO
08.2007 - 02.2010
- Drove district growth through program quality, sales initiatives and customer service.
- Mentored team members by demonstrating best practices for sales and customer service.
- Highest sales in this District's history still to this day
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted market research and reported on competitors.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Education
Business Management
Calhoun Community College
Huntsville, Al01.2008
Advanced Diploma -
Bob Jones High School
Madison, Al2005
Skills
- Budgeting skills
- Sales orientation
- Team building and motivation
- Employee scheduling
- Revenue generation
- Contract development and management
- Brand management
- Issue and conflict resolution
- Key accounts and territory management
- Systems and automation applications
- Reliable and trustworthy
- Friendly, positive attitude
- Communication
- Critical thinking
- Operations Management
- Territory Management
- Client Relationship Building
- Budget Preparation
- Leadership Skills
- Team Management
- Technical skills
- Staff Training and Development
Affiliations
Member
Mu Alpha Theta
Accomplishments
- Promoted from General Manager to Regional Manager, in less than 20-months.
- Exceeded sales goals by average of 15% in 2021, 18% in 2022 and 5% in 2023.
- Led team to achieve a 92% corporate inspection rate, earning recognition from upper management and financial reward. Earned #1 Regional Manager in the Franchise.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Certification
- Certified Manager Certification
- ServSafe Proctor - 2022 to 2025
Timeline
Area Director North Alabama Applebee's
QRC- Applebee’s
12.2018 - Current
General Manager
QRC- Applebee’s
03.2017 - 12.2018
District Manager
Vector Marketing Company, CUTCO
08.2007 - 02.2010
Business Management
Calhoun Community College
Advanced Diploma -
Bob Jones High School
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