Stephen Palchak
Wixom ,MI
Summary
Accomplished General Manager at Chili's Grill & Bar, adept in load balancing and fostering team dependability, significantly enhanced operational efficiency and customer loyalty. Leveraged observation and prioritization skills to drive profitability and employee satisfaction, demonstrating exceptional package handling and route planning capabilities with a track record of achieving high accuracy levels in mail distribution.
Overview
30
30
years of professional experience
Work History
Rural Mail Carrier
United States Post Office
08.2005 - 01.2021
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
Freight Team Associate
Home Depot
03.2005 - 12.2013
- Lifted and moved items weighing Number pounds multiple times per shift.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
General Manager
Brinker Internationl, Chili's Grill & Bar
08.1990 - 08.2004
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
BS Small Business Management - Business
02.1982
Skills
- Dependability
- Load Balancing
- Observation
- Prioritization
- Route Planning
- Mail distribution
- Package handling
- Weather Preparedness
- Safe Driving
- Hand-Eye Coordination
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