Stephen Palmore
Cockeysville,MD
Summary
Life long love of computers from the Commodore Vic 20 to modern PCs.
Have set up a BBS and use Gopher to browse the web
Free time is spent 3d printing and experimenting with electronics.
Have proven myself reliable, a quick learner, and excellent researcher. Allowing a rise from game tester to system engineer.
Overview
18
18
years of professional experience
Work History
ExperienceSystem Engineer
Kennedy Krieger Institute
12.2022 - 02.2023
- Created python code to automat file transfers
- Maintain Linux systems
- Assisting in NAS migration
System Engineer
PTW
Cockeysville, MD
01.2019 - 11.2022
- Maintained Azure and Amazon Work Spaces environments.
- Maintained and building out Linux environment.
- Researched solutions for technology hurdles.
- Maintain and deploy Fortinet, Okta installations.
- Research and implement PKI environment.
- Experience with Ninja RMMS, Dell Servers, Microsoft O365.
- Deployment and migration of our Jira on-prem to a cloud solution.
- Implementing changes to our Jira instance with custom workflows and fields to support our testing and software development teams .
- All responsibilities that I had from my IT Specialist role.
IT Specialist
PTW
01.2014 - 01.2019
- Perform Tier 1 support for Baltimore Office
- Diagnose and repair workstations
- Deploy new workstations
- Creating/Removing accounts during on-boarding/off-boarding process
- Implement and maintain internal company CMS
- Maintain File backup system (Symantec Backup Exec, SQL Databases, Linux file systems)
- Creating and maintain inventory tracking system
- Creating and maintain new hire / separation tracking system
- Creating and maintaining companies change tracking system
- Creating and maintaining companies risk analysis system.
- Maintain Active directory objects
- Maintain CISCO switches
- Maintain VMWare environment
- Major stake holder in developing company's global PKI environment
- Securing companies linux servers for PCI and ISO compliancy
- Technology research and analysis
- Create High Availability site using the following technologies:
- Glusterfs
- Apache
- MariaDB
- HAproxy
- Keepalive
- Tikiwiki
Senior Compatibility Lead
PTW
10.2012 - 04.2017
- Coordinate all PC compatibility projects
- Assist sales staff in scoping and pricing of compatibility quotes
- Developing test plans and client reporting of all compatibility projects and managing testers
- Diagnosing hardware and software failures
- Tracking issue trends and identifying points of commonality between issue reports
- Re-imaging systems and repairing system failures
- Maintaining current hardware and updating component inventory to cover latest hardware releases
- Ensuring that client's software is not impacted by firewall and Anti-Virus incompatibilities
- Trouble shooting issues found during testing identify root causes.
Senior Compatibility Lead
E4e
01.2012 - 10.2012
- Coordinate all PC compatibility projects
- Assist sales staff in scoping and pricing of compatibility quotes
- Developing test plans and client reporting of all compatibility projects and managing testers
- Diagnosing hardware and software failures
- Tracking issue trends and identifying points of commonality between issue reports
- Re-imaging systems and repairing system failures
- Maintaining current hardware and updating component inventory to cover latest hardware releases
- Ensuring that client's software is not impacted by firewall and Anti-Virus incompatibilities
- Trouble shooting issues found during testing identify root causes.
Compatibility Lead
e4e
12.2010 - 01.2012
- Coordinate all PC compatibility projects
- Developing test plans and client reporting of all compatibility projects and managing testers
- Diagnosing hardware and software failures
- Tracking issue trends and identifying points of commonality between issue reports
- Re-imaging systems and repairing system failures
- Maintaining current hardware and updating component inventory to cover latest hardware releases
- Ensuring that client's software is not impacted by firewall and Anti-Virus incompatibilities
- Trouble shooting issues found during testing identify root causes
- Project seconde4e
Project Lead
E4e
11.2008 - 12.2010
- In execution of client's project
- Responsible for managing all client's Linux driver testing.
QA Tester
e4e
11.2004 - 10.2008
- Phone, PC, Console QA testing.
Education
High School Diploma -
Huguenot High School
J. S - Computer Science, Computer Programming
Reynolds Community College
Skills
- Python (Programming Language)
- Cybersecurity
- IT Operations
- Linux System Administration
- Help Desk Support
- Hardware
- Linux
- Computer Maintenance
- Computer Repair
- Jira administration
- VMware Virtualization
- Diagnostics
- Research and development
Timeline
ExperienceSystem Engineer
Kennedy Krieger Institute
12.2022 - 02.2023
System Engineer
PTW
01.2019 - 11.2022
IT Specialist
PTW
01.2014 - 01.2019
Senior Compatibility Lead
PTW
10.2012 - 04.2017
Senior Compatibility Lead
E4e
01.2012 - 10.2012
Compatibility Lead
e4e
12.2010 - 01.2012
Project Lead
E4e
11.2008 - 12.2010
QA Tester
e4e
11.2004 - 10.2008
High School Diploma -
Huguenot High School
J. S - Computer Science, Computer Programming
Reynolds Community College
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