Stephen Patterson
Miami,FL
Summary
Highly analytical and data-driven E-commerce Manager effectively scales online customer acquisition efforts and e-commerce capabilities to drive sales growth. Routinely tests new features and assets and measures results as company grows and evolves. Strong understanding of e-commerce consumer behavior and audience segmentation along with website analytic and tracking tools. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Art Handler/Driver/Installer
Gander & White
06.2022 - Current
- Climbed ladders and scaffolding and worked on high lifts to access artwork and personally transported packaged art over short and long distances.
- Managed packing, shipping and receiving of gallery art and other mail and packages.
- Closely evaluated artifacts, documenting characteristics, measurements, and cultural importance of each piece.
- Used preservation and conservation techniques to protect artifacts and collections.
- Evaluated objects to identify repair requirements and devise optimal approaches, carefully avoiding financial, or cultural losses.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Order Clerk
VHM Llc
01.2018 - Current
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Incorporated e-commerce objectives in social media platform management.
- Helped find leading online retailers and platforms to connect with consumers.
Content Writer
Lift Rose
03.2019 - Current
- Worked with teams of designers, editors and marketers to create content for client campaigns.
- Monitored competitor content to identify areas for improvement in client campaigns.
- Created content for websites and online publications.
- Developed and edited informative, highly engaging, concise content for company websites and social media platforms customized for target audiences and company campaign objectives.
Guest Service Representative
City of Coral Gables, De Soto Blvd
03.2019 - Current
- Operate a multi-module and global recreation management system including Point of Sale, activity registration, pass management, rental reservations, ticket sales, report processing and etc
- Operate a cash register/drawer and perform mathematical calculations
- Handle cash, reconcile deposits and change banks and perform end of shift/day reports
- Assist customers in providing information on and processing program registrations, facility rentals and memberships
- Operate a variety of office equipment including a multi-line telephone system, computer, copy machine and fax machine
- Perform routine clerical duties
- File and archive records, prepare reports and documents in accordance with departmental procedures
- Prepare site, equipment and/or materials for recreational activities, facility rentals and special events
- Maintain supply and equipment inventory control
- Issue, receive and oversee the use and care of recreation and/or facility supplies and equipment
- Observe, enforce and comply with all policies, rules, regulations, laws and ordinances of the facility, the
- Department and the City of Coral Gables
- Maintain order and discipline of facility patrons and ensure that all safety precautions are observed and followed
B-Eco, Jordan Kramer
10.2016 - 12.2017
- 3717
- Loaded and unloaded pieces into boxes for shipment
- Loaded products weighing up to 40 pounds onto trailers for delivery
- Received, stored and shipped goods and materials
- Sorted cargo before loading and unloading
- Stacked and transported all overstock to storage areas.
Education
Associate of Arts - Business
Miami Dade College
Miami, FL05.2021
High School Diploma -
Miami Dade College
Miami, FLSkills
- Computer proficiency including
- MS Office, Word and PowerPoint and internet research
- Document Archiving
- Microsoft Word
- Microsoft Excel
- Customer Order Fulfillment
- Inventory Control
- POS Transactions
- Daily Logs
- Data Accuracy
- Safe Transportation
- Efficient Transportation
- Market Research Analysis
- Budgeting and Allocation
- Customer Buying Habits
Languages
English
Native or Bilingual
Timeline
Art Handler/Driver/Installer
Gander & White
06.2022 - Current
Content Writer
Lift Rose
03.2019 - Current
Guest Service Representative
City of Coral Gables, De Soto Blvd
03.2019 - Current
Order Clerk
VHM Llc
01.2018 - Current
B-Eco, Jordan Kramer
10.2016 - 12.2017
Associate of Arts - Business
Miami Dade College
High School Diploma -
Miami Dade College
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