Stephen Patterson
Edmond,Oklahoma
Summary
Accomplished District Manager and People Leader experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. Passionate and detail-oriented retail professional with 20+ years of Management experience. Eager to join an organization to drive operational excellence, strategy and growth of the business by applying the acquired experience and skills in management to lead a high performing team.
Overview
21
21
years of professional experience
Work History
VP of Sales and Operations
Advanced Parking Lot Maintenance Inc.
06.2022 - Current
- Manage day-to-day business operations.
- Consult with customers to assess needs and propose optimal solutions.
- Train and motivate employees to perform daily business functions.
- Evaluate suppliers to maintain cost controls and improve operations.
- Monitor market conditions to set accurate product pricing and take advantage of emerging trends.
- Train and develop team members to build human capital.
- Prepare bank deposits and handle business sales and transaction reports.
- Develop and implement marketing strategies to generate new customers and increase sales and profit margins.
- Interact well with customers to build connections and nurture relationships.
- Train new employees on proper protocols and customer service standards.
Store Manager
Michael's Arts & Crafts Store
10.2021 - 06.2022
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
District Manager-Merchandising
Lowe's Companies INC
01.2011 - 06.2021
- Projects & Merchandising
- Develops and presents goals, priorities, and action plans for the district to support Merchandising Service model and Lowe's strategic direction.
- Partners with key field and in-store leadership to define service support needs, goals, and concerns of stores, measure the impact of projects and activities, and ensure in-store service needs are met.
- Drives improvement and consistency in store standards, sets merchandise priorities, and analyzes opportunities to drive sales and profitability in district.
- Created various selling and merchandising programs impacting bottom line performance.
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Supervised team of up to 260 merchandising employees over 13 stores and monitored adherence to company standards.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs and constructive feedback.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
Assistant Store Manger
Lowe's Companies Inc
11.2002 - 01.2011
- Multiple Management Roles- Region 5 & 12.
- Lowe's Dynamic and motivated professional with a proven record of generating and building relationships, managing projects, and coaching individuals to success.
- Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges.
- Situational leader with ability to work independently or with any team, creating effective presentations, and developing opportunities that further establish organizational goals.
- Proficient in quickly assessing customer's needs and developing solutions.
- Constant communication with teams to provide real-time feedback to ensure quality and productivity of district and stores.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Education
High School Diploma -
Edmond Memorial High School
Edmond, OK05.1998
Skills
- Multi-Unit Management
- Problem Solving
- Staff Recruiting
- Budgeting
- Staff Development
- Financial Reporting
- Key Performance Indicators (KPIs)
- Team leadership and coaching
- Relationship building and management
Timeline
VP of Sales and Operations
Advanced Parking Lot Maintenance Inc.
06.2022 - Current
Store Manager
Michael's Arts & Crafts Store
10.2021 - 06.2022
District Manager-Merchandising
Lowe's Companies INC
01.2011 - 06.2021
Assistant Store Manger
Lowe's Companies Inc
11.2002 - 01.2011
High School Diploma -
Edmond Memorial High School
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