Stephen Payne
Sewell,NJ
Summary
Operations and client services professional with facilities management experience, vendor relations oversight, and consistent service delivery. Manage high-volume work orders, resolve escalations, and coordinate client communications. Negotiate vendor pricing to improve profitability.
Overview
7
7
years of professional experience
Work History
Client Relations Associate
NEST – Integrated Facilities Management
Sewell, NJ
04.2026 - Current
- Cultivated strong client relationships through effective communication and diligent follow-through.
- Coordinate service needs with client Facilities Director; provide proactive support.
- Acted as primary liaison for national facilities program; facilitated timely resolution of maintenance issues.
- Managed high-volume inbox for nationwide work orders; prioritized and tracked requests to enhance service delivery.
ISP Relations Associate
NEST – Integrated Facilities Management
Sewell, NJ
07.2024 - 04.2026
- Negotiated vendor pricing to improve margins while maintaining service quality.
- Reviewed compliance reports to ensure safety and operational standards.
- Coordinated recurring maintenance schedules to enhance on-time completion.
- Managed escalated work orders, ensuring timely dispatch and resolution.
Facilities Operations Assistant
Rowan Campus Recreation
Glassboro, NJ
01.2020 - 01.2024
- Responded to facility emergencies, effectively minimizing downtime and maintaining operational continuity.
- Conducted weekly inspections, identifying issues and submitting work orders to ensure facility safety and functionality.
- Managed equipment inventory and oversaw repairs and assembly to ensure optimal availability and performance.
- Supported daily operations across 93,000 sq. ft. of recreation facilities.
Education
B.S. - Health Promotion & Wellness Management
Rowan University
Glassboro, NJ05-2022
Skills
- Client relationship management
- Service coordination
- Client communication
- Vendor negotiation
- Power BI
- Excel
- Word
- Outlook
Leadership
NEST – Integrated Facilities Management
- Member, Wellness Committee — Supported workplace engagement initiatives.
- Service Excellence - Client Relations Leadership Group
Timeline
Client Relations Associate
NEST – Integrated Facilities Management
04.2026 - Current
ISP Relations Associate
NEST – Integrated Facilities Management
07.2024 - 04.2026
Facilities Operations Assistant
Rowan Campus Recreation
01.2020 - 01.2024
B.S. - Health Promotion & Wellness Management
Rowan University